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Collections and Recovery Agent

Company: Acima Credit
Location: American Fork
Posted on: April 8, 2021

Job Description:

Our recovery team is looking for experienced, self-motivated, independant and energetic collectors to join our efforts in recovering late payments and assets. You will work with delinquent accounts and guide customers through available options. Our commission structure is uncapped and average collectors make $64-$80k a year and more if you work hard.--Compensation

  • Collectors are paid a base hourly rate, plus the opportunity for monthly commissions and bonuses.
  • All collectors have a base pay of $15.00 per hour.
  • There are no caps or limits to the amount of commission an employee can earn.
  • The commission an agent collects is based on personal performance. Most agents earn an additional $1000 to $3000 per month.--Position Functions
    • Perform inbound and outbound collections calls with any applicable party
    • Consult with customers to discuss payment options
    • Process customer payments
    • Negotiate payment plans
    • Offer and develop settlement offers for extremely delinquent accounts--Schedule and Hours
      • Collections is only accepting full-time candidates.
      • Now hiring full-time agents
      • The hours in the Collection department are 6:30 am to 10:00 pm Monday through Friday, and 7:00 am to 5:00 pm on Saturdays.
      • We request that all Collectors work at least one Saturday a month. Saturdays are scheduled by request.Any new hire is eligible to get on a waiting list for a preferred shift. We try our best to accommodate schedule requests and will work through the waitlist based on seniority and performance.--Skills
        • Fluent in English
        • Bilingual - Spanish and English speakers are encouraged to apply
        • Two (2) or more years of Collections and/or Sales experience
        • Ability to learn and adapt to new company initiatives
        • General computer skills and knowledge of Google Suite, Microsoft Office
        • Self-motivation to achieve personal and department goals
        • Reliable - arrive on time, each day, ready to work
        • Basic mathematical knowledge of percentages and payment processes--COVID-19 UpdateTo accommodate the Covid-19 regulations and safety precautions, some adjustments have been made to the hiring process. Interviews will be conducted over the phone. Training is two weeks long and will be in person. You are expected to work in the office as well and it is not guaranteed that you will be able to switch to a remote position so please come prepared to work in-office. Masks are required and social distancing enforced while you are in the office.--BenefitsAcima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you'll experience:
          • A beautiful office located right off I-15
          • Wonderful opportunities for movement (because we're growing so fast!)
          • Department snacks and treats
          • Employee referral bonus program
          • Casual dress code policy--After 60 days you'll have access to:
            • Medical insurance
            • Dental plans
            • Vision plans
            • Supplemental insurance (long-term/short-term disability, life insurance, etc.)
            • Health Savings Account (HSA) with Company Match
            • Company-paid holidays
            • Paid time off (PTO)--After 90 days, you will have access to:
              • 401(k) plan
              • Tuition reimbursement for STEM, Accounting, or Finance majors
              • Daycare reimbursementRequired qualifications:
                • 18 years or older
                • Legally authorized to work in the United States
                • Reliable transportation to and from work
                • At least high school diploma or equivalent or higher

Keywords: Acima Credit, Salt Lake City , Collections and Recovery Agent, Accounting, Auditing , American Fork, Utah

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