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Consumer Collections Recovery Leader

Company: Wells Fargo
Location: Salt Lake City
Posted on: November 11, 2019

Job Description:

- About Wells Fargo * Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,600 locations, more than 13,000 ATMs, the internet (**************) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 263,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune's 2019 rankings of America's largest corporations. *Wells Fargo Payments, Virtual Solutions & Innovation (PVSI) * The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively. Cards & Retail Services The Cards & Retail Services team helps customers achieve their financial dreams by providing a variety of products across the credit spectrum. We deliver industry-leading rewards, offers and benefits that recognize and celebrate our customers' relationship with Wells Fargo Our customers all have unique goals and dreams - whether preparing for a home improvement project, shopping for a new sofa or kitchen table or meeting healthcare and dental needs. Others just want a financial tool that allows them to make everyday purchases while earning rewards. Our team works together with groups across the company, including the bankers in our 6,200 banking branches, to provide financing in the form of general-purpose cards, co-branded cards and private-label and industry cards. Our team is over 4,000 strong, working in communities across the nation, and focused on doing our very best to help our customers succeed financially. The Role This senior level executive position reports directly to the head of Consumer Collections and Servicing and will be responsible for leading Collections Recovery teams, including bankruptcy, legal and debt settlement. This leader will be responsible for leading and transforming the CCS team into a 'next-generation' operating model and performance culture. The leader will responsible for defining and driving improvements in operations performance to produce lower losses, while substantially improving Customer and Team Member experience. This leader will have responsibility for all post-charge-off debt collection for Wells Fargo's Card and Retail Services business, as well as Student Loan and Personal Lines and Loans, and Deposits products. S/he will lead a distributed team across multiple operations centers and locations. This leader will be responsible for: - Leading the strategy, management and execution of the collections operations within defined risk appetite, working closely with the lines of businesses, credit risk and finance partners - Partner with CCS Change Executive to drive the advancement of strategies to enhance efficiency of the business and improve customer experience through digitization, artificial intelligence, machine learning, data, technology advancements and online capabilities expansion. Capitalize on the combination of people plus technology to differentiate in the industry (e.g. Rapid Process Automation). - Partnering to address all governance and control work, including Exam Readiness/ Execution and Quality Monitoring. Provide senior thought leadership and communication on high-profile internal and external exams. - Drive process redesign and improvement efforts, for the sake of reducing operational risk, increasing efficiency, and improving the customer experience. - Partner with CCS Change Executive on insights to create robust, stable, and highly-automated business intelligence platforms and insightful analysis. - Creating initiatives/programs to support business goals and collection objectives; analyzing service standards, market trends, collections innovations and emerging issues to develop new business strategies; improving group performance; directing other managers as needed to accomplish goals; managing implementation efforts; resolving complex problems or inquiries ensuring overall compliance with government regulations and company policies. - Serving as the thought leader (internally and externally) surrounding the trends, issues and opportunities associated with collections. - Supporting and instilling desired company culture and values including improvement ideas within the Collections/Servicing team, as well as the broader CRS and Wells Fargo organizations. - Build and lead a diverse high performing and experienced management team and workforce supporting a culture focused on the customer where team members are skilled, engaged, empowered and can perform to their highest potential. The successful candidate will also work closely with other Senior Managers across Cards and Retail Services, Consumer Banking, PVSI and the Enterprise in the execution of business strategies and priorities. The Candidate The successful candidate for this role will demonstrate transformational change leader effective in building high performing teams focused on driving business results through leadership effectiveness and team member engagement; contributing to broad risk management strategy with a One Wells Fargo lens by living the vision and values of Wells Fargo. This collaborative leader must be capable of initiating action and managing change. It requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement. Required Qualifications: - 10+ years of experience in one or more of the following functional areas: business process, quality assurance, strategic planning, or project management - 8+ years of management experience How to Express Interest in This Job: Wells Fargo invites you to apply for this job at ************************************************************************************************************* & FOCUS=Applicant & SiteId=1 & JobOpeningId=******* & PostingSeq=1. All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Salt Lake City , Consumer Collections Recovery Leader, Accounting, Auditing , Salt Lake City, Utah

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