Customer Communications & Social Media Specialist

Company: Utah Transit Authority
Location: Salt Lake City
Posted on: April 9, 2021

Job Description:

Job Summary
Continuously monitors and disseminates information about rail and bus services including delays and emergency situations. Communicates with customers about delays and alternative options using social media and electronic signage while keeping internal departments informed to support decision making by UTA management. Monitors and responds to Twitter inquiries about UTA services and products. Monitors quality of customer interaction to ensure that Customer Service staff performs to established departmental and company standards of service and to assess ongoing training needs.

Minimum Qualifications
EDUCATION/TRAINING

Associate's degree in Public Relations, Journalism, Communications, Marketing, Social Media, or related field.

EXPERIENCE

Two years related work experience with demonstrated competency in public relations and customer service.
Excellent written and oral communication skills.
Intermediate proficiency in MS Outlook and Word.
Keyboarding proficiency at 40 nwpm.
Experience with Call Center monitoring and social media platforms preferred.




- OR -





An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate: $17.477 per hour
Close Date: April 15th by 05:59pm
PI133418604

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