Service Writer
Company: HONNEN EQUIPMENT CO OF UTAH ID
Location: Salt Lake City
Posted on: March 20, 2023
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Job Description:
Job Description:
Job Description Honnen Equipment Co., your authorized dealer for
John Deere Construction & Forestry equipment. Since 1963 Honnen
operated with a philosophy of not just meeting, but exceeding,
customers' expectations. Honnen is one of the oldest and largest
John Deere dealers in North America, now operating out of 11
locations in 4 different states covering the Rocky Mountain Region.
Our mission here is to partner with our customers to provide
superior value through the lowest owning and operating costs while
representing world-class products. We offer our employees full
benefits at competitive premiums as well as a contributing 401K,
paid time off, paid holidays, and a performance based incentive
program. For our service technicians/service staff we offer the
opportunity and training to not only work on John Deere but also on
other heavy equipment products as well. Sound like a team you would
like to be a part of? Complete an application today! Position
Summary: This position will maintain work orders for the cranes and
heavy equipment being worked on in our Salt Lake City service shop.
The Service Writer is the first point of contact both on the phone
and for walk-in traffic of customers and internal staff and makes
sure accurate information is obtained for work orders. This
position also tracks equipment repair process and ensures timely
communication with customer and timely distribution of invoices.
Essential Functions:Greet customers at the shop office counter and
obtain all required information about the machineOpen work (repair)
orders as directed by the Service Manager/Shop Foreman and maintain
control/follow up with customer until they are closed and
invoicedIssue, post and code purchase orders on company proprietary
softwareAssist in preparing quotes as required; follow through with
customer and Shop Foreman until complete, providing updates to the
customer while work is being performedObtain purchase orders from
customers upon quoting and acceptance of repairs, including COD and
Power Plan customersField internal and external inquiries to the
Service DepartmentMaintain Service Department filing and
recordsUpdate customer profiles using equipment S/N, hours, or
other information (attachment) from the customer work ordersWork
with Warranty to reconcile warranty work ordersKeep up-to-date with
shop foremen on the status of work orders to be able to keep
customers current on their equipment Other Functions:Provides
coverage for other office personnel within the department as needed
Qualifications:Three (3) years industry related or equivalent
experience preferred Knowledge, Skills, and Abilities:Basic
knowledge of accounting practicesAdvanced computer and application
skills in Microsoft productsTechnical and parts knowledge is
preferredExcellent teamwork, interpersonal, self-motivation and
formal communication skills requiredStrong ability to keep up in a
fast paced environment and keep organized PM20 PI208301077
Keywords: HONNEN EQUIPMENT CO OF UTAH ID, Salt Lake City , Service Writer, Advertising , Salt Lake City, Utah
Click
here to apply!
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