Research Sales Engineer
Company: Ripple Neuro
Location: Salt Lake City
Posted on: January 16, 2022
Does providing solutions for researchers' needs motivate you?
Are you excited by the idea of using neurotechnology to develop new
therapies for people suffering from disease and disability?
Are EEG and transcranial electrical stimulation (tES) in your
wheelhouse? When someone is telling you about their lab setup or
their newest stimulation paradigm, do the questions start piling up
in your mind?
Do you consider yourself to have great communication skills? Better
yet, do you LIKE communicating with other people? Even with people
who are very different from you?
Do you crave the answers to your questions? Do you incessantly
check your email in anticipation of someone's response when you are
asking about their research?
If you said "yes" to these questions, we need you. There are
hundreds of research laboratories across the world performing
recording and stimulation in the nervous system. Their research can
be improved with a Ripple system, and we need your help to get our
system in their hands. We need a hardworking, solution-oriented,
high-energy sales engineer with FIVE STAR interpersonal skills to
help educate researchers about our systems.
To be successful in this job, you will need to be an EEG expert and
you will need spectacular verbal and written communication skills.
You will also need to be comfortable traveling and working
occasional long hours for equipment demonstrations or scientific
conferences. In fact, you might find yourself living off fizz
(caffeine) to get our EEG & EEG+tES systems out there (oy, I
promise our jokes are usually better than this...)
This is a full-time, salary plus commission position, starting as
soon as possible in our Salt Lake City office. This position
reports to superdad and EEG buff, Director of International Sales,
About this Position
Here's what you'll do as a Research Sales Engineer:
Create and follow up with new Neuromed sales contacts in North
America via data mining, networking, and technical conferences;
communicate with potential customers about experimental setups;
determine and suggest ways Ripple equipment can contribute to their
Maintain relationships with current customers for the purpose of
pre and post-sale product demonstration, training/education,
workshops, and other customer needs.
Understand customer's research requirements and provide solutions
in a consultative manner.
Visit existing and potential customers to establish and maintain
relationships and understand needs.
Develop and maintain effective relationships with Key Opinion
Use CRM to manage sales pipeline.
Participate in sales forecasting.
Meet sales quotas as defined quarterly by the Directors of the
Neuroscience Research Businesses.
Work with Research Support Engineers to provide solutions to
existing customers that need assistance with debugging and
troubleshooting existing Ripple equipment.
Present sales data and results, and suggest equipment modifications
to management team on a quarterly and as needed basis.
Demonstrate industry knowledge on market trends, competitor
landscape, and how Ripple Neuromed's products fit within that
Assist marketing team to develop marketing materials for digital
platforms and research conferences.
Prepare for and attend research conferences (requires frequent
travel often exceeding 40%).
Prepare for and attend equipment demonstrations at research
laboratories (requires frequent travel often exceeding 40%).
Adequately convey your thoughts/ideas via various communication
mediums (email, phone, video chat, in-person, etc.)
Change projects/priorities on a whim. Each week brings new problems
and thus, new solutions! You must be adaptable and able to balance
multiple tasks with various moving parts.
Be thoughtfully constructive: We are looking for solution-oriented
team players who can check their egos and collaborate to overcome
Genuinely care. At Ripple, we care deeply about each other and
treat each other with respect, kindness, and patience. We care
about the products we create and demand the best of ourselves.
Here's the skillset we would like you to have to be able to do this
Required: A MS, or PhD in bioengineering, biomedical engineering,
neuroscience, or related technical field.
Required: Exceptional interpersonal, communication & presentation
skills as evidenced in recruiting interactions. Other samples may
Required: 2+ years' experience using EEG or EEG+tES systems
(commercial or custom).
Required: Dynamic and highly motivated research team member to help
us build a
leadership position in animal neuroscience research market.
Required: Deep reserves of grit and optimism. We need someone who
defeated easily and steps up to challenge after challenge with a
Preferred: Sales experience.
Preferred: Event Related Potential (ERP) and EEG based Brain
Computer Interface (BCI)
Here is who you will work with:
Jessi and Viral - - our Neuroscience Research Business Directors.
These two will keep you tasked and challenged. You can expect to
report your many successes and few failures to them. They will help
you learn to use our CRM and teach how to work within the
Jonathan, Landan, and Taylor - - our Research Support Engineers.
These two will help ensure that every last customer problem is
resolved. They will help you understand how our system works and
how it's different from other ephys systems on the market. They
will be happy to provide information on many of the high-level
concepts or finicky details related to system configuration and
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job. We
are a team. We pitch in and help each other on all projects. If you
are "above" doing certain tasks, Ripple is definitely not a good
fit for you. In this position, you won't just attend the research
conference. You will also help prepare the marketing brochures,
pack the booth materials, and set up the exhibit. At Ripple, we
consider this an opportunity to be involved on ALL fronts, rather
than limited to just a few tasks. If you consider this a problem,
you will likely find yourself underperforming at Ripple.
Ripple is committed to equal employment opportunities and does not
discriminate on the basis of any protected class defined by the
Equal Employment Opportunity laws. Yeah, I know. You've heard it a
million times, but we really do mean it. We take pride in having a
diverse workplace. We are also willing to make reasonable
accommodations to enable individuals with disabilities to perform
Ripple delivers game-changing neurotechnology that greatly advances
human health and potential. Our products integrate cutting-edge
hardware and software elements designed to read and write from the
human nervous system. We are funded by our sales revenue, contract
design and engineering business, and grants from NIH and DARPA.
Executing this mission requires smart ideas, amazing people, and
lots of hard work. To succeed we strive daily to find the best in
ourselves as individuals and endeavor to approach our work together
with intention, sincerity, and passion.
At its core, Ripple is a community of driven people who are
choosing to work together on really hard problems. We are builders
and creators and want to see our efforts impact the world for good.
Those who thrive at Ripple are self-motivated and work well
There are times of intense effort and individual contribution and
sacrifice, but we know that what we are building will take time,
and living a fulfilling life outside of Ripple will keep team
members deeply engaged.
Ripplers are given high-level tasks and a bit of context. Then,
they are expected to seek out information, standards, develop new
skills and design something great with a team of similarly
dedicated and driven colleagues. If you are looking for
micromanagement, this is not the place. We encourage individuals to
engage in finding solutions to the problems we encounter.
At Ripple, team members are often asked to do things they have
never done before. We expect a lot of chances to hear differing
opinions, and to be surrounded by people who deeply care about our
projects and are interested in the big picture of what Ripple is
accomplish. Ripplers are encouraged to take time to help and teach
others, and to listen, learn and change their own views until a
We expect great ideas to come from everyone at Ripple. We are
passionate and friendly, patient and thoughtful, and all agree to
not work with jackasses (no matter how great you think you are).
All of us must actively contribute to the quality of our processes
and products through thoughtful effort. There is no shortcut to
making implantable medical devices or cutting-edge neuroscience
tools, but with a strong team building them together, we can do
What do you think? Does this job posting make you warm and fuzzy
inside? Are you already on our website checking out our products to
see what the fuss is all about?
Then what are you waiting for? Send your resume on over to
email@example.com with a cover letter explaining your interest in this
position, and in working for Ripple. Note a cover letter is
REQUIRED to be considered for this position. Tell us why this job
posting spoke to you.
We are excited to hear from you!
Keywords: Ripple Neuro, Salt Lake City , Research Sales Engineer, Engineering , Salt Lake City, Utah
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