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ServiceNow Support Engineer

Company: ConsultNet
Location: Salt Lake City
Posted on: January 16, 2022

Job Description:

ServiceNow Support Engineer
Direct Hire
Remote

The ideal candidate for this position will have the skills and experience necessary to:

Responsibilities


  • Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting
  • Work with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CI's are up-to-date
  • Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required
  • Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations
  • Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB
  • Consult with groups outside of the ServiceNow development team that would like to use or integrate with ServiceNow CMDB
  • Other duties as assigned.


    Qualifications


    • Requires a bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
    • 4 years' ServiceNow experience with a focus on IT Service Management (ITSM).
    • 2 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt
    • Proficient in Java script, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
    • Works well in a team environment and is comfortable with an extremely fast pace, switching priorities, and multitasking.
    • Proficient in literary skills for professional emails and documentation
    • Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.
    • Must have advanced organizational, project management and client interfacing skills.



      Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
      In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com

Keywords: ConsultNet, Salt Lake City , ServiceNow Support Engineer, Engineering , Salt Lake City, Utah

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