Field Support Engineer 1 - Salt Lake City, UT

Company: Experis
Location: Salt Lake City
Posted on: June 25, 2022

Job Description:

Hello, We are teaming up with a leader to help grow their team, hiring for Field Support Engineer (Engineer) If interested, please respond with your resume Field Support Engineer (Engineer 1) -- Contract Salt Lake City, UT

• Computer Sciences in the fields of telecommunications, networking, security, messaging, operating systems, databases and identity & access management.
• Field Support services Software: Provide onsite support for all in-scope Software on the supported Vendor and Inhouse Applications.
• Provide onsite support for new Software that is deployed throughout the Term
• Provide onsite support for Software Maintenance & Service Requests that cannot be resolved by the Level 1 Service Desk.
• Hardware: Installs, Moves, Adds & Changes (IMACs): for workplace (desktop, laptop and thin client): Installation activity consists of unpacking, assembling, installing, and ensuring connectivity and operability of authorized workstations at an in-scope location.
• A single Move consists of de-installing authorized client or server products at an in-scope location and installing the same system at another in-scope location.
• An Add or Change is any modification made to the hardware or software of an authorized client or server product at an in-scope location, including the testing of the modified system.
• Physically move Hardware, as agreed, related to a de-installation, an installation, a move, or a cascade within the same location. Install authorized Hardware and Software, including new Hardware and Software or upgrades.
• Re-load data or backup files as necessary from old workstation to new workstation following agreed Client processes if Service Provider has access to the required data Set-up security, file access and other administrative procedures associated with the IMAC.
• Connect authorized and agreed equipment to network facilities (for example, LAN and/or WAN connectivity) to validate connectivity.
• Update the Asset Inventory within the Service Provider CMDB when Hardware or Software changes are implemented.
• Hardware Maintenance & Support: for locations in scope for Field Support, Service Provider provides onsite support of authorized Client workstations, including installation/replacement/testing of plug and play parts which do not breach the manufacturer warranty or require certification, initial installations/replacement/testing of peripheral devices (monitor, keyboard, mouse).
• Also manages local Hardware store room/depot and the HW stockpile. For locations not in scope for Field Support, a client local super user will coordinate with Service Desk and / or Third-Party hardware manufacturer necessary breakfix actions. All hardware repairs are executed by Third Party through guarantee or extension of guarantee.
• Conduct tests of repaired Hardware and verify the equipment is operating properly. Provide warehouse facilities for spare parts and unused equipment storage. Installations/replacement of peripheral devices provided. Tulasi Deekonda Senior Recruiter Experis-ManpowerGroup

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