SaltLakeCityRecruiter Since 2001
the smart solution for Salt Lake City jobs

Field Support Engineer 1 - Salt Lake City, UT

Company: Experis
Location: Salt Lake City
Posted on: June 25, 2022

Job Description:

Hello, We are teaming up with a leader to help grow their team, hiring for Field Support Engineer (Engineer) If interested, please respond with your resume Field Support Engineer (Engineer 1) -- Contract Salt Lake City, UT

  • Computer Sciences in the fields of telecommunications, networking, security, messaging, operating systems, databases and identity & access management.
  • Field Support services Software: Provide onsite support for all in-scope Software on the supported Vendor and Inhouse Applications.
  • Provide onsite support for new Software that is deployed throughout the Term
  • Provide onsite support for Software Maintenance & Service Requests that cannot be resolved by the Level 1 Service Desk.
  • Hardware: Installs, Moves, Adds & Changes (IMACs): for workplace (desktop, laptop and thin client): Installation activity consists of unpacking, assembling, installing, and ensuring connectivity and operability of authorized workstations at an in-scope location.
  • A single Move consists of de-installing authorized client or server products at an in-scope location and installing the same system at another in-scope location.
  • An Add or Change is any modification made to the hardware or software of an authorized client or server product at an in-scope location, including the testing of the modified system.
  • Physically move Hardware, as agreed, related to a de-installation, an installation, a move, or a cascade within the same location. Install authorized Hardware and Software, including new Hardware and Software or upgrades.
  • Re-load data or backup files as necessary from old workstation to new workstation following agreed Client processes if Service Provider has access to the required data Set-up security, file access and other administrative procedures associated with the IMAC.
  • Connect authorized and agreed equipment to network facilities (for example, LAN and/or WAN connectivity) to validate connectivity.
  • Update the Asset Inventory within the Service Provider CMDB when Hardware or Software changes are implemented.
  • Hardware Maintenance & Support: for locations in scope for Field Support, Service Provider provides onsite support of authorized Client workstations, including installation/replacement/testing of plug and play parts which do not breach the manufacturer warranty or require certification, initial installations/replacement/testing of peripheral devices (monitor, keyboard, mouse).
  • Also manages local Hardware store room/depot and the HW stockpile. For locations not in scope for Field Support, a client local super user will coordinate with Service Desk and / or Third-Party hardware manufacturer necessary breakfix actions. All hardware repairs are executed by Third Party through guarantee or extension of guarantee.
  • Conduct tests of repaired Hardware and verify the equipment is operating properly. Provide warehouse facilities for spare parts and unused equipment storage. Installations/replacement of peripheral devices provided. Tulasi Deekonda Senior Recruiter Experis-ManpowerGroup

Keywords: Experis, Salt Lake City , Field Support Engineer 1 - Salt Lake City, UT, Engineering , Salt Lake City, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Salt Lake City RSS job feeds