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network engineer

Location: Salt Lake City
Posted on: October 12, 2017

Job Description:

Sr. Network EngineerLocation: Salt Lake City, UTThe inContact Senior Network Engineer (Ops) works with a team of professionals in the design and operation of a Carrier Grade Network. This position is responsible for the implementation and support of network infrastructure equipment (routers, switches, SLB, firewalls, intrusion prevention systems, Session Border Controllers, etc.) ensuring network uptime of 99.99%.

As a Sr. Network Engineer, a Typical Day Might Include the Following:


  • Support and operate a Carrier Grade Networks
  • Configure advanced routing protocols OSPF and BGP
  • Support and configure SSL and IPsec VPN technologies
  • Support and configure firewalls, switches and routers
  • Participate in Incident, Problem, Service and Change management
  • Follow the company Code of Ethics and inContact policies and procedures at all times
  • Communicate in an effective and professional way with customers in and outside of inContact
  • Be available to participate in and on-call support rotation


    To Land This Gig You'll Need:'


    • Bachelor---s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
    • 6+ years proven work related experience is required in configuration of OSPF, BGP, Layer7 switching, VPNs and VoIP related protocols.
    • Advanced understanding of TCP/IP is required, including the ability to perform and analyze packet captures.
    • VoIP experience is required, with an in-depth understanding of SIP Peering and Trunking.
    • Ability to quickly diagnose and resolve problems is essential.
    • Excellent editing and proofreading skills
    • Excellent time management skills
    • Knowledge with network management tools and protocol
    • Team Player
    • PCI 1 experience
    • With security issues/vulnerabilities and countermeasures
    • Thorough understanding Telecommunication (DS1, DS3, OC-12)
    • Thorough understanding of security protocols and appliances




      Bonus Experience:
      • Proficient in the MS Office suite
      • 3+ years PCU 1 experience


        ABOUT inContact: inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers.

        Keywords: , Salt Lake City, network engineer, Engineering, Salt Lake City, Utah

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