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Security Support Engineer

Company: Micro Focus
Location: Provo
Posted on: February 15, 2019

Job Description:

Security Support Engineer -- ANY US LOCATION The Security Support Engineer provides direct service and support our worldwide customer base on our award winning enterprise software and hardware solutions - ArcSight, Fortify and Voltage. The Security Support Engineer

  • Analyzes, diagnoses, and resolves complex product issues for customers related to Security software products in multi-tiered application environments
  • Develop, document, and publish best practice methods, technical white papers, knowledgebase articles and solutions
  • Collaborates closely with team members from support, engineering and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters
  • Serves as subject matter expert for technical publications and user-community website
  • Participate in On-call support and prepared to work on weekend shifts during US hoursEducation and Experience
    • Masters or Bachelors degree in Computer Science or equivalent verifiable work experience
    • At least 2 years of experience in supporting Enterprise Software productsSkills and Knowledge
      • Sound knowledge of Linux or UNIX variants and Windows Servers (2008 & 2012)
      • 1-2 years of Database experience (MSSQL, Oracle, SQL)
      • At least 2 years of experience in technology areas of Kafka, Kubernates, Docker.
      • 1-2 years of experience with troubleshooting network related issues
      • Knowledge of web servers (Apache, IIS) and application servers (Tomcat/Jboss)
      • Good knowledge and understanding of any search technology
      • System or Network Administration experience is a plus
      • Experience working with ArcSight, Fortify or Voltage products is a plus
      • Fluency in other languages is desirable If you want to be part of what's next and find out more about our available opportunities, visit Micro Focus Careers .#LI-SD1 - provided by Dice Linux or UNIX variants and Windows Servers (2008 & 2012) 1-2 years of Database experience (MSSQL, Oracle, SQL) 2 years o Kafka, Kubernates, Docker, web servers

        Keywords: Micro Focus, Salt Lake City , Security Support Engineer, Engineering , Provo, Utah

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