SaltLakeCityRecruiter
the smart solution for Salt Lake City jobs

Technical Support Engineer

Company: InsideSales.com
Location: Provo
Posted on: April 19, 2019

Job Description:

InsideSales.com is the market leader in the emerging sales acceleration market. Breakthrough innovations in cloud-based communications, gamification, predictive analytics and data visualization have helped make the company one of the hottest employers in the United States. In fact,CNBC recently recognized the company on their Disruptor 50 list for our innovative technologies and the way we're changing the sales game.Become employable for life:* Gain experience in the software-as-a-service (SaaS) industry while using cutting edge technology and products* Develop expertise in the use of industry-leading products and sought after technical toolsA Technical Support Engineer at InsideSales.com is a key member of our customer success and technology organizations. This role is responsible for providing in-depth support to customers subscribed to our sales acceleration platform. The ideal candidate will provide advanced support and troubleshooting for SaaS technologies related to Application, System, Network, and Database platforms. This role also provides proactive recommendations related to overall application performance. This person will serve as the primary technical contact for our customers and coordinate the interactions and communications between the customer and various supporting teams during critical situations.Position Responsibilities:* Provide day to day functional and technical software application support to our global customers via phone and email communication.* Troubleshoot software application issues* Log customer reported defects in our case tracking system* Gain a deep understanding of the InsideSales application including complex feature configuration* Provide constant and ongoing communication with customers regarding support case progress* Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase* Ensure proper, timely follow-up on customer requests to ensure service level agreements are met and client satisfaction is highPosition Qualifications:* Bachelor's degree in Mathematics, Computer Science, Information Systems or related technical discipline* Minimum 1 - 3 years' experience with technical support or software application supportAbility to work various shifts, weekends and holidays, and operate in an on-call environment.* Ability to easily grasp technical concepts and act as the liaison between the customer and other technical teams* Ability to grasp complex system workflows, understand cause and effect for actions taken in a business process or software system.* Ability to distinguish and communicate the difference between user error and actual system defects* Ability to communicate professionally both verbally and in writing* Ability to collaboratively work in a team environment / able to work with a variety of personality types both internally and customer facing.* Ability to be flexible and adapt well to rapid changes in an extremely fast-paced environment* Curious: Innate curiosity with a continuous desire to learn and discover.* Self-starter: ability to work projects through to completion without prompting or micro-management.* Proactive: Willing to independently identify new problems and ask questions.* Multi-tasker: ability to own and manage multiple open cases while accepting phone calls.* Humble: able to accept and learn from mistakes, willing to accept critical feedback with a desire to grow and improve* Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)* Experience with one or more of the following recommended: Web based programming languages, relational databases, HTML/content development* Special consideration for proficiency in the following languages: French, German, Spanish, Portuguese, Japanese, Mandarin, Korean.* Special consideration for candidates with experience in any of the following:* Telephony Engineering (Working with phone systems, setup, configuration and call quality)* Microsoft Dynamics CRM administration* Salesforce CRM administrationInsideSales.com offers competitive compensation, generous benefits including a matching 401(k) program, healthcare insurance and reimbursement accounts, as well as a gym stipend and ongoing training & education programs.

Keywords: InsideSales.com, Salt Lake City , Technical Support Engineer, Engineering , Provo, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Satellite TV Technicians/Installers Opportunities - Midvale
Description: Job Duties and Responsibilities br br Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies Are you seeking an opportunity where (more...)
Company: DISH
Location: Midvale
Posted on: 04/19/2019

Full Time Satellite TV Technicians/Installers
Description: Job Duties and Responsibilities br br Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies Are you seeking an opportunity where (more...)
Company: DISH
Location: Salt Lake City
Posted on: 04/19/2019

Satellite TV Technicians/Installers Opportunities - West Jordan
Description: Job Duties and Responsibilities br br Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies Are you seeking an opportunity where (more...)
Company: DISH
Location: West Jordan
Posted on: 04/19/2019


Cloud Engineer : 19-01606
Description: - -- -- -- -- Women Back to Work WBW -- candidates will also be considered for this position. br br -- br br Employer is looking for an--Cloud Engineer for one of our clients. If the job description (more...)
Company: Akraya
Location: Lehi
Posted on: 04/19/2019

Satellite TV Technician/Installer Jobs - Midvale
Description: Job Duties and Responsibilities br br Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies Are you seeking an opportunity where (more...)
Company: DISH
Location: Midvale
Posted on: 04/20/2019

Cloud Engineer : 19-01606
Description: - -- -- -- -- Women Back to Work WBW -- candidates will also be considered for this position. -- Akraya is looking for an--Cloud Engineer for one of our clients. If the job description below is a fit, (more...)
Company: Akraya
Location: Lehi
Posted on: 04/19/2019

Maintenance and Repair: Become a Satellite TV Technician/Installer - West Jordan
Description: Job Duties and Responsibilities br br Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies Are you seeking an opportunity where (more...)
Company: DISH
Location: West Jordan
Posted on: 04/20/2019

Manufacturing Packaging Engineer
Description: Kelly Services-- has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a temporary opportunity to work as a Manufacturing Packaging (more...)
Company: Kelly Services
Location: Logan
Posted on: 04/20/2019

Senior Security Engineer - Cloud Focus
Description: Title br br Senior Security Engineer - Cloud Focus br br 30-Jan-2019 br br City br br Salt Lake City,USA br br Job Description br br We are looking for a strong individual to focus (more...)
Company: Motorola Solutions
Location: Salt Lake City
Posted on: 04/19/2019

Maintenance and Repair: Become a Satellite TV Technician/Installer - Salt Lake City
Description: Job Duties and Responsibilities br br Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies Are you seeking an opportunity where (more...)
Company: DISH
Location: Salt Lake City
Posted on: 04/20/2019

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Salt Lake City RSS job feeds