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Support Engineer

Company: Amazon
Location: Salt Lake City
Posted on: September 15, 2019

Job Description:

Positions are available in Herndon, VA, Seattle, WA, and Denver, CO.

Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success?

Amazon is looking for Support Engineers to deploy, support, sustain, and grow the software systems that build, scale, monitor, secure, manage, and automate one of world's largest networks. The systems team will drive the stability and sustainability of these next-generation network software systems and discover innovative ways to scale and operate them reliably as we expand. In this role, you will work with network, systems and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them. You will deploy and monitor the systems and automation to ensure that regional tooling is operating optimally. You will utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.

The ideal candidate will be expected to perform high quality systems deployment, operations, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation and reports. They will be responsible for systems functionality, performance, and configurations issues. They will demonstrate sound knowledge of Unix concepts and theory, and participate in systems deployment and support.

A love for working with new technologies and pushing the envelope on existing technology is required.

Do you:

  • Calmly and quickly diagnose and fix critical systems failures in high pressure situations?
  • Investigate complicated technical issues scientifically and thoroughly, and assist in fixing them so they don't come back?
  • Understand how a modern, cloud-hosted application stack works from top to bottom?
  • Know how to provide technical solutions to real business problems in a global organization?

    If youre a customer-focused Systems Engineer who would like to contribute to a critical success story, we would love to hear from you! Over a million customers rely on Amazon Web Services (AWS) network for building and running their applications and businesses. Our customers success depends on our world-class network infrastructure, and our network depends on our systems team!

    Basic Qualifications

    This position requires that the candidate selected be a U.S. citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.

    • 2+ years experience with systems software and systems architecture within a Linux or Unix environment.
    • Bachelors Degree in Computer Science, Mathematics, or a related field, or min 3 years of applicable professional experience outside of internships or apprenticeships.

      Preferred Qualifications

      - Experience with Agile development methodologies and DevOps environments.

      • Scripting experience using Perl, Python, Ruby, Or Bash languages.
      • Internet and operating system security fundamentals.
      • Knowledge of system performance methodologies along with hands on empirical monitoring.
      • In depth knowledge of TCP/IP networking, architecture and core technologies.
      • Excellent knowledge of server hardware and software troubleshooting.
 is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

        • *For more information on Amazon Web Services, please visit**

Keywords: Amazon, Salt Lake City , Support Engineer, Engineering , Salt Lake City, Utah

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