Program Manager (Service Operations)

Company: Qualtrics
Location: Provo
Posted on: December 5, 2019

Job Description:

Company Description Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data. The Qualtrics XM Platform is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of businesscustomer, product, employee and brandon one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you're searching for a company that's dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now! The Challenge As Qualtrics continues to scale rapidly, our customers have growing expectations on the services we provide in tandem with our software. Since we are the preeminent experience company, customers expect us to offer an outstanding experience whenever they work with Qualtrics. As we strive to hit an ever higher bar, we are looking for operational leaders who can spearhead creative initiatives to rethink our services experience. Expectations for Success As a program manager in our services department, you will be empowered to enact change in our professional services business. You will lead efforts to improve our tools and processes as well as any interactions between our service lines and other departments of Qualtrics like engineering, sales, finance, and customer success. You should have experience working in a professional services role and understand the fundamentals of operating a business in that setting. You will be idea driven and analytically minded. You will be able to execute massive change in an organization. We believe strongly in service design and our operations team has an outward-in mindset mirroring our company's core tenant of being customer obsessed. You should have experience at a best-in-class consultancy or at a tech company in a program management role. Ideally, you will have experience doing both. Requirements - BA / BS degree - 2-5 years of work at a top-tier consulting firm or in a professional services company or in program management at a technology company - Analytical & problem-solving abilities - Experience handling priorities and timelines without significant oversight - Ability to present in front of large groups and executives clearly and concisely - Customer-obsessed - Experience in design and change management is helpful

Keywords: Qualtrics, Salt Lake City , Program Manager (Service Operations), Executive , Provo, Utah