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Software Training Manager

Company: Henry Schein, Inc
Location: American Fork
Posted on: August 3, 2020

Job Description:

Henry Schein One delivers connected dental software and services, combined with expert business coaching, to help practices improve every aspect of practice management and grow profits. Our platform for integrated applications lets dental technology connect, share data and automate more tasks, creating a new digital workflow that helps teams work smarter and more efficiently. Our advanced integration improves each stage of the patient experience from first contact and scheduling, to delivery of treatment and recurring care. Henry Schein One unifies market-leading software, web tools, support, and patient services into one platform that is a standard for connecting all practice dental technology. JOB OVERVIEW: This position is responsible for managing activities and systems related to the operational aspect of training on relevant Henry Schein One practice management systems. KEY RESPONSIBILITIES: Manage a team of independent contractors that provide both onsite and online training sessions on Dentrix, Dentrix Enterprise, and Dentrix Ascend practice management software Work with other team members to add new trainers for specific projects across multiple software platforms Present certification seminar in conjunction with fellow TSMs Mentor on relevant software products throughout their certification and onboarding process Work with other HS1 teams to resolve customers issues related to training and implementations Collaborate with other teams on projects to improve customer satisfaction, including managing multiple projects as part of the HS One liaison with our partners, as needed Assist with creating the agenda for annual T3 conference for assigned teams Evaluate and present updated curriculum for each new software release Develop programs to assist both new and seasoned trainers improve their skill set Maintain certification status on software and provide training sessions to escalated customers as needed Compile training hour reports Job Requirements: WORK EXPERIENCE: Typically3 to 5 or moreyears ofincreasing responsibility in terms of any applicable professional experience. Dental industry experience working as either a clinical lead or office manager preferred. PREFERRED EDUCATION: Typically a Bachelor''s Degree or global equivalent in related discipline. GENERAL SKILLS & COMPETENCIES: Goodunderstanding of industry practices Proficientwith tools, systems, and procedures Basic planning/organizational skills and techniques Good decision making, analysis and problem solving skillswith ability to multi-task Good verbal and written communication skills Goodpresentation and public speaking skills Goodinterpersonal skills Basicconflict resolution skills Developing professional credibility SPECIFIC KNOWLEDGE & SKILLS: Practice management software and services including Henry Schein One solutions experience Professional training experience Dental industry experience Proficient with Microsoft Office products FULL TIME BENEFITS AVAILALBLE: Earn generous PTO (Paid Time Off) Seven Company Paid holidays Competitive Medical, Dental, and Vision benefits 401K with competitive company match Flexible Spending Account (FSA) Life Insurance, Short and Long Term Disability, AD&D Lunch delivered daily from local restaurants for purchase Onsite gym with personal trainer options Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers. PWDNETCC:010099990000.2815.0767 by Jobble

Keywords: Henry Schein, Inc, Salt Lake City , Software Training Manager, Executive , American Fork, Utah

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