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Resident Manager - Empire Residences - Year Round

Company: Deer Valley Resort
Location: Heber City
Posted on: January 14, 2021

Job Description:

Please note this job is located in Park City, Utah.DescriptionPURPOSE OF POSITION: To deliver overall owner, guest and employee satisfaction at Empire Residences. Act as the full-time onsite property manager to ensure the successful operation of the Empire Residences, facility, HOA and DVR rental program. Provide a safe environment by adhering to Deer Valley Resort Service and Safety Standards. Achieve budgeted profitability and exercise fiscal responsibility through sound management practices.SPECIFIC JOB REQUIREMENTS: * Minimum of two years management experience in the hospitality industry, with experience managing employees, facilities and HOAs strongly preferred* This position is required to live on property full time. A one-bedroom residence is provided complimentary, including all utilities* Must be able to lift 30 lbs., carry luggage and have a valid Driver's License* Possess strong interpersonal, verbal and written communication skills and the ability to develop professional relationships with Association Board of Directors, homeowners, guests and staff* Life Safety/Loss Prevention - the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection* Ensure the preventative maintenance program is carried out accordingly* Must be able to manage the staff required for the daily operations in Empire Pass, including the HOAs, management and rental management residences in contract with DVR&L* Possess superior problem-solving skills accompanied by creative ideas to overcome challenges.* Ability to maintain a professional demeanor with homeowners, staff, guests and vendors particularly when dealing with conflict resolution issues.* Must be able to multi-task, be organized, and prioritize effectively * Strong leadership and interpersonal communication skills* Genuine personality that is able to engage a diverse group of people on multiple levels * Working knowledge of HOA management and specific governing documents* Coordinate, facilitate and operate all Food and Beverage programming and services on property. The specific F&B duties will be reviewed on an annual basis by the HOA Management Committee and General Manager* Will have or is willing to obtain PMC certificationJOB DUTIES AND RESPONSIBILITIES:* Act as a liaison for all departments, working with all departments and department managers to foster a spirit of teamwork and cooperation* Provide oversight related to all building management and maintenance issues, monitoring of maintenance projects to completion prior to owner or owner guest arrival, including working with sub-contractors* Daily inspection of the property and physical assets* Lead association board meetings and annual meetings and participate in committees as assigned* As a member of the Deer Valley management team, demonstrate and uphold all DVR policies and provide corrective discipline action when necessary* Attend and participate in daily or weekly department manager staff meetings* Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspace, proper training materials and clear channels of communication* Demonstrate proactive resolution with urgency, respect and empathy. Document problems and resolutions and respond promptly to all owner and others requests* Review monthly financial statements including balance sheet and profit and loss statements* Have working knowledge of all department operations and cross train as needed* In conjunction with the Deer Valley Management team, serve as a primary point of contact for owners to alert the HOA of problems, complaints, infractions of rules and suggestions of* Develop and regularly monitor annual HOA budget to meet finical expectations * Coordinate, facilitate and operate all Food and Beverage programming and services on property, including all set up and take down of food and beverage programming* Plan and forecast activity levels for the continental breakfast and happy hour depending upon expected building occupancy. Order quantities of food and beverages that are appropriate based on this forecast* Identify appropriate food vendors and create a purchasing strategy for food and beverage items that is consistent with the line item budget allocated for food service* Create a revolving menu of food items of high quality that are consistent with the direction provided by the Empire Residences Owners Association Management Committee * Send newsletters to all owners on a monthly basis* Act as a resource on information pertaining to Park City, Salt Lake and Utah in general* Furnish a welcoming atmosphere in the building for owners, guest and staff that help to promote a sense of family and community* Act as a community leader focused on building relationships with owners and guests* Other duties and responsibilities as assignedESSENTIAL SKILLS:* Ability to ascertain owners'/employees' needs and comply with such to ensure their satisfaction* Ability to focus on detail* Ability to think clearly, quickly, maintaining concentration and making conscious decisions* Ability to prioritize, organize and follow up* Ability to work without supervision* Ability to maintain confidentiality of all owners' information and pertinent Residence data* Ability to work well under the pressure and process multiple tasks within a short period of time* Ability to work with constant interruptions and maintain calm and professional* Ability to analyze and resolve problems exercising good judgment* Ability to work flexible hours, including weekends, holidays and evenings if necessary* Must have a professional image and personality exuding confidence and leadership skills* Must possess strong relationship and interdepartmental team building skills* Food and Beverage experience highly preferredRequirements

Keywords: Deer Valley Resort, Salt Lake City , Resident Manager - Empire Residences - Year Round, Executive , Heber City, Utah

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