Program Manager- Digital Experience
Company: Merkle
Location: Salt Lake City
Posted on: January 14, 2021
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Job Description:
Location: Salt Lake City, Utah.Company Description:Merkle is a
leading data-driven, technology-enabled, global performance
marketing agency that specializes in the delivery of unique,
personalized customer experiences across platforms and devices. For
more than 30 years, Fortune 1000 companies and leading nonprofit
organizations have partnered with Merkle to maximize the value of
their customer portfolios. The agency's heritage in data,
technology, and analytics forms the foundation for its unmatched
skills in understanding consumer insights that drive people-based
marketing strategies. Its combined strengths in performance media,
customer experience, customer relationship management, loyalty, and
enterprise marketing technology drive improved marketing results
and competitive advantage. With 9,600 employees, Merkle is
headquartered in Columbia, Maryland, with 24 additional offices in
the US and 29 offices in Europe and APAC. In 2016, the agency
joined the Dentsu Aegis Network.Job Description:Merkle Digital
Experience is seeking a Program Manager to drive and deliver a
multi-platform digital transformation.The Program Manager will be
responsible for all aspects of the Project Management Office (PMO)
for the specific client. Responsibilities include scoping and
planning, budgeting and reporting, team resource allocation pacing,
onboarding, and deliverable management spanning multiple work
streams, including marketing, site design and development, CRM,
e-commerce, and analytics. The role will be supported by workstream
level project managers, client services, and other strategy,
analytics, creative, content, Web experience design, campaign, web,
e-commerce, and CRM technology subject matter experts and on-shore
and off-shore development resources.This role requires proven
program management expertise, client management and communication
skills, experience with agile and waterfall software implementation
methodology, site design and implementation, and delivery best
practices. The Program Manager is expected to understand how
multiple complex workstreams come together to create a singular
product for our client. Experience leading a high-performance,
multi-discipline team is also required.Manage Program Management
Operations (PMO) and delivery efforts working with distributed
onshore and offshore team of 40 resources across multiple agency
service-lines, operating units, work track level project managers
and client stakeholders to achieve defined digital transformation
business objectives.Manage project management relations with a team
of client resources and project subject matter expertsDevelop and
own master program plan encompassing 10-15 interdependent work
tracks Manage program financials including, program budget,
retained team allocation commitments, program performance reporting
and budget burndown reporting in conjunction with work track level
project managersProject management and implementation leadership
across these key areas:Integrated Merkle and client project
management operationsUser experience and user interface
designEnterprise CMS and web technology implementationEnterprise
Ecommerce implementationEnterprise CRM sales enablement platform
implementation and optimizationPlatform integrationsUser acceptance
testingWebsite Analytics-- Adhere to Merkle Finance processes and
procedures related to solutions delivery.-- Adhere to Merkle Legal
processes and procedures related to technology solutions
deliveryQualifications:Education: Bachelor's DegreeSelf-starter and
results drivenProven track record of managing large scale web and
marketing technology engagements7-10 years--- experience with
waterfall and/or agile project methodologies for Digital Marketing,
website and ecommerce design, development, and technology
deploymentsExperience indirectly managing teams of 30 resources
across multiple functional areasExperience managing in an
environment with multi-country/cultural teamsAbility to thrive in a
highly matrixed and geographically dispersed team and client
environment on multiple interdependent work tracks and priorities
under pressureDemonstrated history of working with external clients
or internal business partnersAbility to speak and present at the
executive level (e.g. VP, SVP, COO, CEO)Excellent written and
verbal communications skills, including ability to present to large
groupsProficient in MS Word, MS PowerPoint, and MS Excel, MS
Project, Jira and ConfluenceAbility to travel in the US and
internationally when necessary up to 25% of timePluses:Experience
with Adobe Experience Manager, Magento, Adobe Analytics, and/or
Salesforce SalesCloud platformCertified Scrum Master
trainingAdditional Information:At Merkle, we believe that a diverse
environment improves us as a community and as a business. We want
to foster an environment of growth, where all ideas and
contributions are encouraged. We need this culture of courage to
continue to thrive in our fast-paced industry. We embrace
differences of opinion. We value diversity of experience and
thought, which help us to challenge and define industry-leading
solutions, and support our goal of being a great place to
work.Merklefosters a diverse environment that encourages original
thinking about our business and empowers us to communicate with a
global world of customers. We embrace differences of opinion and
diversity of thought as they help us challenge and refine our
solutions. Merkle, as a best-in-class marketing agency, welcomes
big ideas, and believes they can come from anywhere. All your
information will be kept confidential according to EEO
guidelines.Apply Now
Keywords: Merkle, Salt Lake City , Program Manager- Digital Experience, Executive , Salt Lake City, Utah
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