Technical Customer Success Manager
Company: AllenComm
Location: Salt Lake City
Posted on: February 21, 2021
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Job Description:
OverviewAllenComm is hiring of Customer Success Manager. We are
a business that is privately held and stable, with a mature client
base. We've been around for more than 30 years, and we have a
record of sustained, organic growth. Our work in technology-driven
learning and performance wins more annual awards than we have
display space. If you want to work with amazingly talented teams to
deliver innovation and quality, AllenComm could be right for you.
We work with the best-known brands in the world, day in, day out,
on their most important performance and learning projects. There's
no better place in our market to build a diverse portfolio.The
portal team (a specific division within the company) has enjoyed
record-breaking success, opening the door to new opportunities and
development options in the coming year. We're looking for people
with vision and drive, who can help us advance our portal
technology in ways that will change our industry. We want
candidates who are good at what they do, of course. But just as
important, we want team members who contribute to a smart, friendly
culture of innovation and growth. If you have the aptitude and
skill to work with leading, global brands, helping to create the
next generation of award-winning learning and performance portals,
keep reading; we'd love to talk with you.ResponsibilitiesThe
Customer Success Manager role is a technical position, we are
loking for an experienced developer/engineer. In this role, you'll
collaborate with both clients and our internal technical leads,
working with our cloud-based hosting environment and configured
learning portals. This role is ideal for individuals with
foundational technical knowledge looking to grow their skillset.*
Manage a team of over support engineers, assistant in all levels of
support.* Make initial technical assessments of support requests*
Manage issue or request to resolution, including setting
expectations with Allen resources working to resolve or fulfill,
and with clients as well so that the client never feels in the
dark* Be the frontline communication to our clients with support
issues and requests (primarily email)* Provide excellent
communication to our clients about the status of resolution or
fulfillment of their issues and requests* Resolve Tier 3 issues for
clientsQualifications* Experience leading teams. Management
experience is preferred.* Need to know or be able to learn on the
job: HTML, Javascript, CSS, networking, Windows server
administration, FTP* Experience with C#, ASP.NET, webforms, MVC,
SQL, experience debugging, resolving Tier 3 issues are a plus*
Ability to communicate well with clients on issues and requests:
communicating analysis of the issue, empathizing with client
concerns, and setting clear expectations* Strong troubleshooting
skills and an aptitude for quick learning* Ability to work on
multiple time-sensitive projects simultaneously and manage
priorities appropriately* Ability to work independently with
limited supervisionPowered by JazzHRmabgkNIpyl
Keywords: AllenComm, Salt Lake City , Technical Customer Success Manager, Executive , Salt Lake City, Utah
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