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Senior Product Manager, App Experience

Company: Varo Money, Inc.
Location: Salt Lake City
Posted on: April 9, 2021

Job Description:

Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured, and designed for the way our customers live their lives. We're on a mission to bring financial inclusion and opportunity to all hard-working Americans. Through our mobile app, we offer premium bank accounts that have no minimum balance requirement or monthly account fees, high-interest savings accounts, short term lending and solutions to help customers stretch their paycheck, build credit and start saving. Our tech-first products are designed to make money work for everyone and help customers and communities build greater financial resiliency. Varo is distinct from other fintechs: we've made history as the first and only consumer fintech to be granted a full national bank charter by the Office of the Comptroller of the Currency (OCC). Varo Bank represents the evolution of a new generation of banks that are born from innovation and built on technology to empower consumers and businesses. Our team combines the best of both consumer tech and banking, and we're wildly passionate about helping our customers. Our teams are based in San Francisco and Salt Lake City. Privately held, we've raised over $450M to date from leading institutional investors and strategic partners including Warburg Pincus, The Rise Fund / TPG Growth, Gallatin Point Capital, Harbourvest Partners, and Progressive Insurance. Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural. This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees and board.-- ABOUT THE TEAM Varo's Product Team is a cornerstone of the culture and the app experiences that our customers interact with on a daily basis. We're responsible for making sure the products we ship provide innovative solutions that solve real problems for people. We appreciate the value of getting into the mental models of our customers and out of our offices. We bring together cross-functional teams to act on a combination of qualitative and quantitative data to meet our customer needs and commercial plans. We thrive on feedback and push to always up our game-but try to never take ourselves too seriously. ABOUT THE ROLE We are seeking an App Experience Product Lead to work with our design and user experience research team to lead and implement our roadmap for future iterations of app design. The objective of this role is to create the most delightful banking app experience possible for our customers. WHAT YOU'LL DO

  • Own and shape the roadmap for app experience features, optimizing for customer engagement, ease of use and customer delight
  • Strategize with product design, visual design, research, engineering, data science and marketing, to create brand new ways for our customers to experience banking with Varo
  • Write and present detailed product deliverables on key initiatives to executives and stakeholders
  • Manage product launches with stakeholders across the business to ensure your features land seamlessly with customers and colleagues--
  • Get involved with industry meet-ups to stay on top of new trends and best practices.
  • Roll up your sleeves to remove barriers and obstacles hindering the team's ability to ship
  • Evangelize customer experience initiatives across Varo. SKILLS AND EXPERIENCES THAT'LL HELP MAKE YOU GREAT
    • You are an experienced Product Manager who is passionate about user experience, visual design and staying close to customers and their needs
    • You have delivered solutions to market that have driven tangible improvements to customer experience
    • Strong execution capability and ability to drive work to completion
    • You love collaborating and have the ability to influence and communicate with stakeholders of all backgrounds and levels
    • An analytical mindset with the ability to analyze and manipulate data
    • You have 8+ years of experience as a product manager in a fintech, tech or associated field THE THREE SKILLS THAT MATTER MOST Nobody can be great at everything, but we're looking for candidates who are extraordinary at:
      • Analytical mindset
      • Team Player CULTURAL ALIGNMENT Varo is entrepreneurial, collaborative, enthusiastic, customer-oriented, fast-paced, and multicultural. This is an open and relatively flat organization that puts an emphasis on collaboration, sharing ideas and information. For a relatively early stage company, Varo is grounded in a strong set of values and takes pride in the diversity of its employees.-- OUR CORE VALUES Customers First: Understand the problems our customers are trying to solve. Respond with a sense of urgency. Build relationships that result in loyalty. Be data and insights-driven. Test everything. Achieve results through strong execution. Build a product people love. Assess new initiatives with the customers' interest in mind. Act with empathy.-- Take Ownership: Bias towards action. Have high standards. Be accountable for the results of your work, our product, our company. Trust others to own it. Respect: Treat others how you want to be treated. Listen first before being heard. Speak the truth even when it's not easy. Assume best intentions. Bring your full self to work. Stay Curious:--Ask why. Dare to make things better. Learn something new each day (even from mistakes). Be open to growth. Develop creative solutions. Make it Better:--Think big. Set high goals. Work towards long term value rather than short term wins. Create change. Be resilient. Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail with the pertinent information and contact information.

Keywords: Varo Money, Inc., Salt Lake City , Senior Product Manager, App Experience, Executive , Salt Lake City, Utah

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