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Senior Manager Pricing and Business Development Analytics

Company: Teleperformance
Location: Salt Lake City
Posted on: November 22, 2021

Job Description:

Senior Manager Pricing and Business Development Analytics
Purpose of Position:This position will work closely with the Operation, Support, and Business Development leadership team to develop and review pricing for new and existing clients for the English World (EW). The primary focus is advising Operational, Sales, and Financial leadership on details related to the pricing and financial contracting process while defining, developing, and implementing best practices for the pricing, financial modeling, and financial contracting department in response to B2B BPO RFP's including contact centers, back-office transactions, and other operations across all verticals. Additionally, the Senior Analyst will play a key role in supporting our business leaders by providing analysis and context on proposed deals. You will be responsible for understanding company and team goals and working with team members to meet those goals.
Position Requirements:

  • Bachelor's degree in business or a quantitative/technical discipline is required. MBA is a plus.
  • Strong attention to detail, superior analytical and problem-solving capability.
  • Previous experience in finance, pricing, operations, or workforce management work with a BPO company is a must.
  • Experienced contract reviews from a financial perspective preferred.
  • Ability to think strategically and contribute to the development of business vision and priorities.
  • Experienced professional with an extensive background in Excel modeling, financial analysis experience, including financial modeling, pricing modeling, budgeting, and forecasting.
  • Must be comfortable with the use of technology to solve business problems, including a very strong understanding of MS Excel tables, VBA, and formulas and the use of web-based systems.
  • Must have the ability to work flexibly to meet deadlines for special projects.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Experienced with Microsoft Power BI would be a plus, but not required.
  • Competent in decision-making and problem-solving.
  • Detail-oriented yet able to present complex analyses in a concise and actionable manner to all levels within the organization.
  • Extraordinary interpersonal skills and ability to communicate effectively across all levels of the organization.

    Primary Duties, Responsibilities, and Requirements:
    • Works closely with Operations, Support, and Business Development leadership team in order to manage, solution, and propose responses to client-generated RFPs from a financial perspective across multiple lines of business and geographies.
    • Facilitate project pricing, financial contract administration, postmortem review, and process improvement functions.
    • Create and improve processes and principles that allow Client Services/Ops to have more time to focus on the delivery of operations, client satisfaction and financial results.
    • Provide support that will allow for all strategic client-related initiatives to be more accurate and timely to allow for informative and strategic decisions to be made based on findings.
    • Provide and review pricing across all segments to ensure that pricing is timely, accurate and complete and meets the needs of the external customer.
    • Oversee the consolidation of all data relevant from divisions and support groups.
    • Work globally and cross-functionally to confirm operational viability of proposals.
    • Evaluates and supports the development of regional key account programs, new customer proposals and completion of RFPs.
    • Supports development and execution of division strategies and initiatives.
    • Ensures standardization and compliance to defined processes and policies.
    • Support various requests for ad hoc analysis.
    • Support client negotiations and contract review from a financial perspective.
    • Deliver pricing recommendations that follow a logically reasoned, data-driven approach, supported by appropriate market research and competitive analysis. For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world's most successful companies. With 380,000+ employees worldwide, Teleperformance serves customers from 170+ countries in 265+ dialects!Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.
      Join us to make each human interaction simpler, faster, safer, extra efficient and more cost effective - while having a little fun!

Keywords: Teleperformance, Salt Lake City , Senior Manager Pricing and Business Development Analytics, Executive , Salt Lake City, Utah

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