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Vice President EHR Implementation, Training & Support - REMOTE

Company: eDerm Systems
Location: Salt Lake City
Posted on: January 15, 2022

Job Description:

eDerm Systems is looking for an experienced VP of Implementation, Training and support to lead a team of Software Trainers in the deployment of our growing suite of electronic health record (EHR) and practice management software (PMS). You will be the one to ensure that our go-lives are well-coordinated and planned, providing the overall satisfaction of our physicians. The ideal candidate must be driven and hardworking, willing to travel 75% of the time initially. He/She must be an excellent leader who can implement appropriate policies and procedures that will optimize efficiency.
*This position is going to require extensive travel. The ideal candidate will need to commit to traveling 75-80% of the time. Duties:

  • Create and implement policies and procedures to streamline our deployment process
  • Develop go-live schedules and project plans
  • Manage pre-go-live process and procedures, performing necessary gap analysis to identify any potential issues or areas of concern
  • Attend all go-lives nationwide to oversee training and implementation; serve as a leader on-site providing our physicians with a sense of comfortability, reliability, service, and support
  • Ensure a positive experience to all partner physician practices, securing an NPS of 50% or better
  • Manage and mentor a team of 10+ Software Trainers
  • Assist in the recruiting of other team members
  • Act as trusted advisor utilizing best practices to accomplish all tasks

    • Previous leadership experience in a healthcare software implementation and training position
    • Extensive knowledge around practice level EHR's and Practice Management Systems vs. hospital-based
    • Knowledge around the various modules and features related to billing and collections (RCM), scheduling, for example
    • Prior project management experience is a must
    • Previous experience performing gap analysis
    • Must be willing to travel 75% of the time initially
    • Prior supervisory experience is required

      Job Type:
      • Full-time

Keywords: eDerm Systems, Salt Lake City , Vice President EHR Implementation, Training & Support - REMOTE, Executive , Salt Lake City, Utah

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