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Palmer Court Property Manager

Company: The Road Home
Location: Salt Lake City
Posted on: January 16, 2022

Job Description:

The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing homelessness.

The Palmer Court Property Manager will work with tenants, staff and community partners to create a safe and participatory housing first environment.

This position is responsible for the efficient management of The Road Homes Permanent Supportive Housing Properties to satisfy the requirements of the ownership and tenants, to preserve and increase the value and integrity of the properties and to meet the financial objectives. This includes compliance to all program regulations, handling tenant relations, overseeing maintenance, and supervision of other property management staff.

Positions Available


Position Status



Palmer Court

Reports To

Director of Property Management


Monday - Friday, Days

Grade and Starting Rate

Grade 11, $28.05/hour

FLSA Status


EEO Class

Administrative Support Worker

Job Duties

Tenant Relations

  • A key component of this position is establishing good relations with tenants, supportive service team members, and the community. Our overall objective is to create a warm and positive apartment community that will support tenants for the long term.
  • Develop and implement innovative solutions to client problems.

    • Maintain current knowledge of and ensure compliance with all applicable state and local laws, particularly regarding resident-landlord relations, all applicable OSHA regulations and fair housing laws and ensure that all team members are familiar with and understand them.
    • Remain familiar, current and collaborate with Housing Authorities, Utah Housing Corporation and other partner agencies as needed on U.S. Department of Housing and Urban Development programs and regulations with the LIHTC program.
    • Oversee the tax credit program reporting requirements to ensure program compliance, by performing audits, ensuring reporting requirements with all funding sources are completed and using reports to monitor efficiency.
    • Oversee and support Assistant Property Managers in rent collection as required in preparing statements and notices for non-payment of rent and other violations. Oversee, support and have knowledge of tenant accounts and determine which residents could benefit from the Rent Payment Program and further support. Coordinate with case management staff the status of client accounts and behaviors..
    • Prepare and revise lease documents, re-certifications and other supporting documents as needed to comply with industry requirements. Perform beginning inspections as to condition prior to leasing up of new properties and oversee staff in lease-up process, support on-site staff to ensure that units are being maintained according to HUD/LIHTC required housing quality standards.
    • Maintain required records and statistics, and prepare and present as needed reports, statistical summaries, and oral reports to Palmer Court staff, to other Road Home staff, and to community organizations as appropriate.
    • Oversee all aspects of property management to assure the property is well maintained and meets all funding requirements.
    • Oversee the eviction and rent process with staff and the attorney.
    • Collaborate with the Permanent Supportive Housing Supervisor and Case Managers to ensure that units are leased in a timely fashion by qualified applicants and lease violations are managed appropriately.

      • Support and supervise Assistant Property Manager and maintenance staff in maintaining 24-hour, seven-days-per-week coverage and preserve and increase the value and integrity of the properties building maintenance and upkeep.
      • Supervise and direct appropriate training for staff to assure quality program delivery and a safe work environment.
      • Assist the staff with questions and problems relating to housing programs.
      • Keep management informed on all staff matters.

        • Assist with the preparation of the annual operating budget for the property as well as projections. Reviews monthly operating results with supervisor and assists with the preparation of written variance reports.
        • Work with the Accounting Department to assure compliance with applicable regulations. Ensure that rent and charges are collected and reports completed according to deadlines.
        • Prepare purchase orders and approve expenditures within specified budgetary guidelines. Review, understand, analyze and make recommendations for vendor contracts to supervisor.

          Community Relations
          • Coordinate with other community agencies, and communicate needs, problems, and suggestions to those agencies.
          • Maintain good relations with neighboring business owners and residents as well as the local community council.
          • Participate in appropriate outreach activities, including NAHRO, Utah Housing Coalition, Utah Apartment Association, Utah Housing Corporation and other organizations.

            Other duties as assigned.


            Education and Experience
            • Experience working with diverse populations preferred.
            • Five years experience in property management required
            • Bachelors degree preferred.
            • Strong LITHC/Section 42 background preferred
            • Tax Credit Compliance certification preferred

              Required Skills And Abilities
              • Ability to work well with low-income families, individuals and with people with disabilities.
              • Knowledge of Low-Income Housing Tax Credit program, U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low income or elderly persons and people with disabilities.
              • Ability to work in a collaborative management setting.
              • Ability to work with staff in solving problems related to clients.
              • Ability to develop and maintain liaisons with various agencies and programs, and working well with other Housing agencies and related entities.
              • Flexible in responding to job demands to meet work needs, as well as ability to work well under stressful conditions.
              • Excellent writing and documentation skills.
              • Self-starter and self-directed.
              • Ability to accept direction from Supervisor.
              • Excellent organizational skills and strong computer skills.
              • Ability to work from a Trauma-Informed Care framework.
              • Familiarity with the Housing First philosophy.
              • Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agencys commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
              • Must pass a pre-employment background check and drug screen.


                Physical and Equipment Requirements
                • Ability to lift 15 pounds
                • Ability to sit, stand and walk for at least an hour at a time
                • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

                  The Road Home is an Equal Opportunity Employer

                  To comply with the Presidential Executive Order, The Road Home will be requiring all employees to be vaccinated against COVID-19 effective Jan 4, 2022.


                  Our Inclusive benefits:
                  • Health Care Plan (Medical, Dental & Vision)
                  • HSA, FSA, HRA
                  • Retirement Plan (401k, IRA, 403B with TRH match)
                  • Life Insurance (Basic, Voluntary & AD&D)
                  • Paid Time Off (Vacation, Sick & 12 Public Holidays)
                  • One Floating Holiday Per Year
                  • Family Leave (Maternity, Paternity)
                  • Short Term & Long Term Disability
                  • Employee Assistance Program
                  • Training & Development
                  • Tuition Reimbursementby Jobble

Keywords: The Road Home, Salt Lake City , Palmer Court Property Manager, Executive , Salt Lake City, Utah

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