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Account Manager

Company: Latham Pool Products, Inc
Location: Lindon
Posted on: May 15, 2022

Job Description:








Position:Account Manager (Customer Service Support)
Department:Customer Service - Cover Products Team
Location:Lindon, Utah
Reports To: VP Auto Covers



Primary Function: Responsible for overseeing and managing assigned account management efforts. Candidates must be particularly customer focused and have a high degree of technical ability and organizational skills in order to anticipate and quickly respond to the needs of multiple customer accounts.

Responsibilities:


  • Manage and maintain accountability for all aspects of assigned customer account activities.
  • Build and maintain positive relationships with all internal and external customers.
  • Review and approve on-line orders.
  • Manage positive account relationships through timely response to product and service questions and issues.
  • Quickly and fully follow-up on customer complaints and feedback resolutions as assigned.
  • Represent account concerns to internal management.
  • Interface with and provide support to a wide variety of internal and external organizations, with solid communication skills and ability to work with cross functional groups.
  • Assist with trouble shooting installation/repair questions, along with ordering questions and quotes.


    Requirements:

  • Bachelor's degree in Business or related field, or equivalent experience. Minimum 3 years' experience in a customer service related role.
  • Excellent leadership skills and demonstrated success in working with cross-functional teams to achieve common customer support objectives.
  • Demonstrated ability to work with others and manage multiple responsibilities with little direct supervision, and to take initiative without supervisor input.
  • Organizational and time-management skills and ability to trade off competing priorities.
  • Exceptional verbal and written communication skills and ability to supplement basic job skills with creative problem solving.
  • Technical acumen and ability to provide technical guidance to customers.
  • Ability to adapt well to stressful situations, frequent change, delays or unexpected events.





    PI177418759

Keywords: Latham Pool Products, Inc, Salt Lake City , Account Manager, Executive , Lindon, Utah

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