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Manager - Nonprofit Digital Technology

Company: dentsu international
Location: Salt Lake City
Posted on: August 6, 2022

Job Description:

Company DescriptionMerkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 4,400+ employees, Merkle is headquartered in Columbia, Maryland, with additional offices in the US, Europe, and Asia. In 2016, the agency joined the Dentsu Aegis Network.Job DescriptionWe are looking for a leader to manage our Nonprofit Digital Technology team. The purpose of this role is to drive the day-to-day operations of digital messaging and online fundraising delivery by leading a team of execution specialists. This person will be a people leader, as well as a technical escalation point. The role reports to the Director of Engineering, Campaign Platforms.The activities for this role may range from platform assessments to project implementations to troubleshooting issues.This is a client-facing role for someone with a technical mind and strong communication skills - even when communicating with non-technical peopleQualificationsKey Responsibilities:

  • Lead and mentor team of platform specialists (Luminate Online, Charity Engine, EveryAction, SFMC, etc.)
  • Inspire the team members as they grow in their career, including goal setting and performance feedback
  • Work with client and account team members to collect and define requirements for new projects
  • Assist with platform audits and evaluations
  • Oversee platform migrations and implementations
  • Evangelize the team, sharing key projects with leadership teams (including case studies, internal presentations, etc.)
  • Support business development activities by responding to RFPs and contributing to SOWs
  • Plan and host Nonprofit Developer Forums to inspire innovation through technology
  • Coordinate project deliverables, working with team members to prioritize tasks
  • Maintain client satisfaction by ensuring exceptional service and creating value for clients
  • Continuously seeking to improve and receptive to changeSkillsKey Skills and Experience:
    • Strong communication and leadership
    • Proficient in HTML, CSS, and JavaScript
    • Luminate Online
    • Charity Engine
    • EveryAction
    • Salesforce Marketing Cloud
    • SQL Experience a plus
    • Excel
    • Litmus
    • FTP
    • Able to perform analysis of incoming data and understand how the data relates to requirements
    • Understanding and ability to implement data loading and validation conceptsExperience
      • 4+ years experience in a fast-paced development role
      • Experience with nonprofit platforms (Luminate Online, Charity Engine, EveryAction, etc.)
      • Extensive knowledge of HTML, CSS, and JS
      • Working knowledge of SQL and relational database concepts a plusOther
        • Bachelor's degree in computer science or comparable technical field, or work experience that demonstrates comparable technical abilities required
        • Ability to deliver a high quality of work, with minimal supervision, to Fortune 500 clients. You "do things right the first time" and are used to being trusted upon to build the best possible solution in a reasonable timeframe
        • Strong interpersonal skills, with the ability to conceptualize and communicate highly detailed technical concepts to technical and non-technical audiences
        • Extremely proactive and highly organized, with the ability to work on multiple, complex projects and issuesAdditional InformationAt Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere.The anticipated salary range for this position is $94,000 - $104,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit

Keywords: dentsu international, Salt Lake City , Manager - Nonprofit Digital Technology, Executive , Salt Lake City, Utah

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