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Sr. Engagement Manager

Company: TaxBit
Location: Salt Lake City
Posted on: September 23, 2022

Job Description:

About TaxBit
TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems.
Our Software-as-a-Service (SaaS) platform streamlines our customers' reporting experience across traditional and digital asset classes. We are trusted by thousands of consumers, leading exchanges and enterprises, government agencies-including the IRS- respected accounting firms, and others to solve complex accounting problems at scale and ensure compliance with the latest tax laws. TaxBit investors include IVP, Insight, Paradigm, Tiger Global, PayPal Ventures, Winklevoss Capital, Coinbase Ventures, and other leading crypto investors. Our team is located in Salt Lake City, UT and Seattle, WA.
If you're searching for a company that's dedicated to your growth, recognizes your unique contribution, and provides a fun, flexible, and inclusive work environment, then TaxBit is the place for you. We're looking for team members who are ready to join a hypergrowth company and excited to work at the forefront of an entirely new industry.
The Role
As an Engagement Manager on our Implementation Team, you'll serve as a trusted advisor to our enterprise customers by:

  • Partnering closely with exchanges and FinTechs to design, implement, and activate TaxBit's products and solutions
  • Help develop junior team members through coaching and mentoring
  • Working in close collaboration with our Engineering, Product Management, and Subject Matter Experts (SMEs) to optimize quality and business impact for your portfolio of customers
  • Driving continuous improvement by creating feedback loops to capture client needs to inform our product roadmap and helping to improve internal processes

    Key Responsibilities

    • Lead TaxBit's most strategic and complex client engagements
    • Oversee overall delivery and implementation in partnership with TaxBit SMEs and Engineering
    • Ensure documentation of clients' data requirements and architecture to drive discussions and decisions
    • Establish and develop client relationships with business/IT leaders and stakeholders
    • Help clients design and implement the technology necessary to maximize their investment in TaxBit products.
    • Manage the drafting and execution of testing plans, including QA and UAT
    • Lead customer launches and ensures post-go-live success
    • Contribute to excellent team culture and working environment

      Required Qualifications

      • Bachelor's Degree in Information Systems or similar
      • 8+ years of experience in technology consulting, professional services, solution architecture, or related fields

        Desired Skills

        • Experience in enterprise architecture, including AWS, integration technologies, and APIs
        • Experience working with Engineering and Product Management teams, including establishing solid relationships at the leadership level
        • Experience leading cross-functional teams
        • Effective executive communication and the ability to influence technical and business decision-makers
        • Strong problem-solving skills and an ability to thrive amidst ambiguity
        • Ability to drive trade-off discussions, both internally and externally
        • Strong desire to work in a hyper-growth startup with collaborative teamwork and leadership approach
        • Passion for and curiosity about crypto and virtual currencies
        • Background and expertise in FinTech or Tax & Accounting preferred

Keywords: TaxBit, Salt Lake City , Sr. Engagement Manager, Executive , Salt Lake City, Utah

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