HOUSEKEEPING MANAGER

Company: Homestead
Location: Midway
Posted on: September 25, 2022

Job Description:

WHY HOMESTEAD? The iconic Homestead located in Midway, Utah provides an approachable luxury hospitality experience and offers each guest the opportunity to return to a more nostalgic time, creating an authentic and enriching experience that cannot be duplicated complete with newly renovated accommodations, peaceful conference facilities, an 18-hole championship golf course, outstanding cuisine, and boundless recreation amidst classic architecture and an inspiring atmosphere nestled in the natural beauty of the Heber Valley. Homestead has been built on rich tradition and history for over 100 years! To add to this tradition and history, we are looking for a dynamic and detail-oriented Housekeeping Manager who will deliver impeccable levels of cleanliness standards, upkeep, and safety to enhance guest experiences through exemplary service and attentiveness. If your passion is creating hospitable and memorable experiences while taking part in a rewarding work culture and environment, come join our team! JOB SUMMARY The Housekeeping Manager coordinates all functions of the Housekeeping department and is responsible for ensuring that all housekeeping activities are carried out professionally, to standard, and at the highest level of service. This motivated individualwill achieve desired outcomes through the creation, development, and maintenance of a competent, enthusiastic, and empowered staff and must demonstrate excellent leadership, communication, and team building skills with associates, peers, and across departments. The Housekeeping Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the housekeeping staff on a daily basis. CORE RESPONSIBILITIES

• Manage and inspect work performed to ensure that it meets specifications and established standards for cleaning of guest rooms, public areas, and back of house.
• Plan and prepare employee work schedules.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment and take corrective action.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Check equipment to ensure that it is in working order.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Order and purchase equipment and supplies and issue supplies and equipment to workers.
• Forecast necessary levels of staffing and stock at different times in order to facilitate effective scheduling and ordering.
• Evaluate employee performance and monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status.
• Address and resolve performance and personnel problems, and have knowledge to discuss company policies; handling of employee complaints and grievances and disciplining them up to termination when necessary.
• Establish and implement operational standards and procedures for the department.
• Recommend changes that could improve service and increase operational efficiency.
• Maintain required records of work hours, budgets, payrolls, and other information.
• Screen job applicants and hire new employees.
• Supervise in-house services such as laundry.
• Advise the front office of rooms ready for occupancy.
• Perform financial tasks such as estimating costs and preparing and managing budgets.
• Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Ensure compliance with accident/loss prevention programs, development and implementation of SOPs, and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff, and company assets.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. KNOWLEDGE, SKILLS, AND ABILITIES
  • Self-starting personality with an even disposition.
  • Ability to meet standards of appearance.
  • Communicate well with guests and set a positive example for guest relations.
    • Empower employees to provide excellent customer service.
    • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
    • Ability to use emotional intelligence to respond to and handle guest challenges, issues, and complaints.
    • Strive to improve and achieve service performance excellence.

Keywords: Homestead, Salt Lake City , HOUSEKEEPING MANAGER, Executive , Midway, Utah