Company: Willis Towers Watson
Location: Salt Lake City
Posted on: November 26, 2022
Willis Towers Watson's Individual Marketplace Product Team is
looking for an experienced product manager to help us build the
next generation of health insurance marketplace products.
Candidates will need to draw from your technical knowledge,
research abilities, and problem-solving skills. Ultimately, the
successful candidate will play a key role in creating software that
helps our customers make critically important health care decisions
with confidence. The Role Product managers ensure that we deliver
the promise of our brand and mission to our customers. The product
manager serves as a champion of the customer: constantly seeking to
understand customer and refining the product to meet them. On a
day-to-day basis, the product manager works with a team of
designers, software developers, and quality assurance personnel to
continually improve our products. To succeed, the product manager
will seek out direct customer feedback and will supplement this
with feedback with input from internal experts and stakeholders.
The product manager will continually specify and validate product
enhancements with the team and help make decisions in the interests
of the customer and the company. Strategically, the product manager
will use his or her day-to-day expertise to craft and maintain a
vision for his or her products. This vision will guide the
organization's planning and investing activities over the long term
and will ensure that the product continues to deliver value in the
face of major changes. To succeed here, the product manager must
maintain expert knowledge of the product, its competitors, the
market and the overall domain in which the product lives. Key
--- Become an expert in one or more Willis Towers Watson Individual
Marketplace products (a portfolio of products); aim to be the
undisputed expert at the company for products in the portfolio.
--- Stay in regular contact with customers/users to maintain an
intimate understanding of their frustrations, needs, and
--- Improve personal understanding of the domain in which our
products operate through research into topics like market,
competitive, regulatory, and economic factors; evangelize this
information to the product development team(s) and
--- Share that understanding with members of the product
--- Develop and champion a vision for our products; ensure that the
backlog of work items like new features, maintenance items, bugs,
and others reflect that vision.
--- Identify and foster new ideas to drive value to our
--- Measure product KPIs and other sources of data to continuously
monitor product health.
--- Conduct experiments, run surveys, do analysis, and other things
necessary to understand relative priorities.
--- Develop tools to make priority decisions effectively; help
product development team(s) make priority decisions and plan
--- Document assets/requirements/evidence necessary for product
development team(s) to be effective in delivering improvements to
the products in the portfolio.
--- Create acceptance criteria and other assets to guide testing
and validation; help product development team(s) make critical
--- Coordinate with stakeholders to review, understand, and
appreciate the work of the product development team(s) including
iteration demos and presentations. The Requirements
--- 3-5 years of product management experience with consumer web
applications, mobile apps, enterprise software solutions or CRM
software; health care or insurance related experience is preferred
but not necessary.
--- Familiarity querying data via SQL.
--- Empathy for our customers, particularly older people, people
with disabilities, and people suffering from illness or other
adverse health conditions.
--- Proficiency with agile product development tools such as
product canvases or charters, development roadmaps, story maps,
impact maps, user models, and backlogs.
--- Experience with user research and data analysis techniques.
--- Hands-on software development experience of some kind is
preferred but not necessary.
--- Excellent attention to detail.
--- Excellent written and verbal communication skills.
--- Excellent presentation skills; an ability to concisely
communicate key issues/results in a manner appropriate to a wide
range of audiences, including executives and clients.
--- Experience working with 3rd party software vendors
--- Ability to work effectively in multidisciplinary teams with
project management, stakeholders, design, engineering, and QA
--- Ability to collaborate, negotiate, and build productive
relationships; ability to create alignment with both internal and
--- Experience in establishing, managing and maintaining e-commerce
--- Experience with Jira, Sketch, Visio, MS Project, Adobe Creative
Suite applications or similar.
--- Experience with health care public policy or experience in a
heavily regulated environment, being able to interpret regulations
guidelines a plus.
--- Experience in creating and delivering health care software
products is preferred. WTW may be subject to mandatory
employment-related COVID-19 vaccination requirements. Therefore, to
the extent any such mandates apply, you may be required to certify
and provide documentation of full vaccination against COVID-19 if
you are hired in the U.S. If you accept an offer from WTW and are
subject to a mandate but are unable or unwilling to be vaccinated
because of medical reasons or sincerely held religious beliefs, you
may request a medical or religious accommodation. If you require an
accommodation, the Company will evaluate your request and work with
you to identify reasonable alternatives to vaccination, if
available. Equal Opportunity Employer/Vet/Disability
Keywords: Willis Towers Watson, Salt Lake City , Product Manager/Remote, Executive , Salt Lake City, Utah
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