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Director, Customer Compliance Operations

Company: eBay Inc.
Location: Salt Lake City
Posted on: January 27, 2023

Job Description:

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping global commerce? If you're interested in joining a purpose driven community that is dedicated to crafting a bold and inclusive work environment, join eBay!About the Job:We are seeking a Director of Customer Compliance Operations to join our Global Service Delivery team passionate about investigation and enforcement of eBay's payments and compliance policies and procedures. These teams are focused on balancing loss and brand damage mitigation with the complete customer experience.The ideal candidate will be an encouraging leader with people first approach, they will have a strong background in developing and carrying out customer protection strategies within a highly regulated and compliance driven environment, marketplace investigations, fraud/risk loss mitigation, and leading in a growing, constantly evolving environment!About the team:This back-office or non-customer facing team incorporates eBay and third party on-shore/near-shore/off-shore partner resources to proactively investigate our site along with compliance generated referrals of potential sanctions, AML, Know Your Customer, and other risky activity. They will determine appropriate actions against customers/accounts in accordance with eBay risk, protection, and compliance/regulatory policies.Key Responsibilities:

  • Implement appropriate customer protection and risk mitigation service strategy to ensure exceptional end-to-end customer experience by reducing friction, losses, and ensuring we put the customer at the heart of our work
  • Grow, develop, and run a hard-working leadership team that is leading the future of work with a remote-first culture.
  • Build and drive departmental strategy and hold leaders accountable for tactical operations. Influence broader Risk and Protections strategy at eBay.
  • Support and further develop department leaders through coaching, mentoring, and empowerment through delegation.
  • Developing strong working relationships with key internal customers and support groups, driving appropriate ways of working to facilitate a best-in-class service proposition, loss reduction, compliance, and culture.Qualifications:
    • Resides in the Austin, Texas or Salt Lake City, Utah community and willing to commit to the Hybrid Work Model out of one of these two offices.
    • 10+ years confirmed experience demonstrating leadership in trust and safety, risk mitigation, regulatory/compliance, and customer experience roles.
    • 8+ years of validated experience in people leadership with a track record of running and leading great talent across a broad spectrum of geographies; delivering outstanding results and developing a customer-focused culture.
    • Experience navigating back-office risk and regulatory compliance at a global buyer and seller marketplaceBenefits:Benefits are a crucial part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love crafting opportunities for others by connecting people from widely a diverse set of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#LinkedIn-JG1eBay Inc. is an equal opportunity employer. -All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. -If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at -. - We will make every effort to respond to your request for disability assistance as soon as possible. View our to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: and .Jobs posted with location as "Remote - United States (Excludes CO, HI, NM, NYC)" excludes residents of Colorado, Hawaii, New Mexico and New York City.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

Keywords: eBay Inc., Salt Lake City , Director, Customer Compliance Operations, Executive , Salt Lake City, Utah

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