Content Management Specialist - Housing and Community Development (REMOTE ROLE)
Company: ICF
Location: Salt Lake City
Posted on: January 27, 2023
Job Description:
ICF is a mission-driven company filled with people who care
deeply about improving the lives of others and making the world a
better place. Our core values include Embracing Difference; we seek
candidates who are passionate about building a culture that
encourages, embraces, and hires dimensions of difference .
Diversity & Inclusion
(https://www.icf.com/company/about/diversity-inclusion) , is simply
who we are and what we do. Content Management Specialist Housing
and Community DevelopmentAt ICF we are fearless in finding new ways
to solve problems, relentless in making sure it pays off for our
clients, and committed to improving the lives of others. If youre
seeking to work for a mission-driven company and to challenge
yourself professionally, join our inclusive community of
communicators, creatives, strategists, and technologists who
challenge the status quo every day. We are seeking a Content
Management Specialist to support affordable housing and community
development-focused knowledge management projects with the U.S.
Department of Housing and Urban Development (HUD). Projects include
the award-winning HUD Exchange website, which centralizes resources
for HUDs grantees, providing training, tools, reports, help desks,
and much more. View the website at https://www.hudexchange.info .
As a Content Management Specialist, youll join a collaborative team
of HUD subject matter experts, content managers, customer service
specialists, software engineers, user experience and graphic
designers, and data analysts. You will contribute to developing and
organizing key information and providing an exceptional customer
experience to those seeking information from HUD. Target users
include lenders, state and local governments, nonprofits, Public
Housing Authorities, tribes, the general public, and more. Key
ResponsibilitiesCreate and Manage Web Content
- Write and edit content for clarity, readability, and
effectiveness
- Gather requirements and collaborate with user experience and
graphic designers to create wireframes and design mockups to
conceptualize new web pages and tools
- Design, code, and launch web pages and tools using a content
management system (CMS)/learning management system (LMS) and coding
using HTML/CSS
- Support customer research and usability testing efforts
- Collaborate with team leads to guide designers, developers, QA
testers, system administrators and other internal team members to
deliver quality content and solutions on time and on budget
- Support communications efforts, including disseminating email
campaigns, developing marketing plans, and other
communications
- Analyze performance data (such as Google Analytics and search
logs) to measure success and inform site enhancements
- Review/QC large datasets for uploading to website
databases
- Provide customer support, including responding to policy,
resource, and technical inquiriesManage Tasks and Projects
- Work directly with customers, clients, contractors, and team
members to determine needs and develop solutions
- Support various aspects of project management including:
scoping tasks; creating project plans; developing and managing
budgets, internal team schedules, and project milestones
- Schedule and lead client meetings; provide notes and action
items following meetings
- Utilize tools such as Jira, SharePoint, MS Project, and Teams
Planner to assign and manage tasks
- Effectively present ideas to different audiences (from the
general public to subject matter experts)Basic Qualifications
- Bachelors degree (or equivalent) in Public Policy, Government,
Economics, Urban Planning
- Minimum 3 years of related professional experienceAdditional
Skills
- Proficiency in MS Office Applications (Word, Excel, PowerPoint,
Outlook, Visio) and Adobe Acrobat
- Excellent attention to detail, including copyediting and QA/QC
skills
- Ability to thrive in a fast-paced work environment, juggling
multiple priorities at any given time
- Proactive self-starter with proven organizational skills, and
ability to work effectively in a fast-paced environment
- Work independently as well as collaboratively
- Exceptional time management skills with the ability to produce
high quality work on time and within budget
- Passion for doing good and dedication to the housing and
community development missionPreferred Skills/Experience
- Experience coding web pages using HTML and CSS
- Experience making web content user-friendly and
508-compliant
- Experience with user research, usability testing, and creating
webpage prototypes
- Experience managing email communications, social media, and
multimedia sites (such as MailChimp, YouTube, LinkedIn Groups,
etc.)
- Experience in project/task management applications such as
Jira, SharePoint, MS Project, Teams Planner
- Knowledge of specialized software/programs (such as Mural,
Tableau, Adobe Creative Cloud, Survey Monkey, Canva,
etc.)JWPCDSPHICFWorking at ICFWorking at ICF means applying a
passion for meaningful work with intellectual rigor to help solve
the leading issues of our day. Smart, compassionate, innovative,
committed, ICF employees tackle unprecedented challenges to benefit
people, businesses, and governments around the globe. We believe in
collaboration, mutual respect, open communication, and opportunity
for growth.We can only solve the world's toughest challenges by
building an inclusive workplace that allows everyone to thrive. We
are an equal opportunity employer, committed to hiring regardless
of any protected characteristic, such as race, ethnicity, national
origin, color, sex, gender identity/expression, sexual orientation,
religion, age, disability status, or military/veteran status.
Together, our employees are empowered to share their expertise and
collaborate with others to achieve personal and professional goals.
For more information, please read our EEO & AA policy
(https://www.icf.com/legal/equal-employment-opportunity)
.Reasonable Accommodations are available, including, but not
limited to, for disabled veterans, individuals with disabilities,
and individuals with sincerely held religious beliefs, in all
phases of the application and employment process. To request an
accommodation please email icfcareercenter@icf.com and we will be
happy to assist. All information you provide will be kept
confidential and will be used only to the extent required to
provide needed reasonable accommodations. Read more about
non-discrimination: EEO is the law
(https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)
and Pay Transparency Statement
(https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf)
. Pay Range - There are multiple factors that are considered in
determining final pay for a position, including, but not limited
to, relevant work experience, skills, certifications and
competencies that align to the specified role, geographic location,
education and certifications as well as contract provisions
regarding labor categories that are specific to the position. The
pay range for this position is $46,667.00 - $79,333.00Nationwide
Remote Office (US99)Need help? We're
here:ICFCareerCenter@icf.comAbout ICFICF (NASDAQ:ICFI) is a global
consulting and technology services company with approximately 8,000
full and part-time employees, but we are not your typical
consultants. At ICF, business analysts and policy specialists work
together with digital strategists, data scientists and creatives.
We combine unmatched industry expertise with cutting-edge
engagement capabilities to help organizations solve their most
complex challenges. Since 1969, public and private sector clients
have worked with ICF to navigate change and shape the future. Learn
more at icf.com.
Keywords: ICF, Salt Lake City , Content Management Specialist - Housing and Community Development (REMOTE ROLE), Executive , Salt Lake City, Utah
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