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Assistant General Manager

Company: Radisson Salt Lake City
Location: Magna
Posted on: March 19, 2023

Job Description:

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.

Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

TheRadisson Hotel Salt Lake City Downtown, located at a walking distance to downtown attractions and events, is looking for an energetic individual to ourAdministrative team as aAssistant General Manager.

Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, paid holidays, and excellent benefit package for fulltime employees.

Partnering with General Manager to develop and implement business strategies for the hotel which are aligned with the hotel's overall mission, vision, values and strategies

-Monitors status regularly and adjusts strategies as appropriate
-Ensures alignment of the hotel's operations with owner and corporate objectives by serving as liaison for management
-Develops the annual budget and capital budget in conjunction with Finance, General Manager, and the Vice President of Owned and Managed Operations.
-Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunities
Achieves the hotel's profit, customer service and revenue goals by directing the day-to-day operation of the hotel

-Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
-Works with hotel leadership team to continually improve hotel operations
-Analyzes business results on a regular basis and takes actions to improve results as appropriate
-Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
-Ensures that the hotel adheres to brand standards of operations
-Maximizes profitability by using forecasting techniques to ensure appropriate staffing
-Through leadership, creates a culture of employee engagement and development
-Responsible for hotel HR/Accounting - A/R & A/P billing, GL, Payroll
-Responsible for direct oversight of Front Office, Housekeeping, F&B, and Engineering
Develops and implements strategies and practices which support employee engagement

-Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
-Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
-Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
-Takes active role in recruitment and selection of qualified candidates
-Communicates performance expectations and provides employees with on-going feedback
-Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
-Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

-Communicates and reinforces the vision for customer service to all managers, supervisors and employees
-Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
-Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
-Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
-Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork


-Minimum four years hotel leadership preferably in a full service hotel environment
-Bachelors degree preferred
-Financial Acumen
-Willingness to relocate
-Proven leadership skills, results oriented
-Able to resolve conflicts guests, supervisor and employee
-Able to collaborate effectively with other hotel employees and managers to ensure teamwork
-Able to create a diverse and supportive work environment
-Strong time management skills


-Sitting for extended period of time
-Occasional long periods of standing
-No heavy lifting expected, exertion of up to 25 pounds of force occasionally may be required
-Good manual dexterity for the use of common office equipment

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Keywords: Radisson Salt Lake City, Salt Lake City , Assistant General Manager, Executive , Magna, Utah

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