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Front Office Manager

Location: American Fork
Posted on: May 28, 2023

Job Description:

Objective:Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel. - Principal Roles and Responsibilities:

  • Cleanliness and organization of the front desk and back office areas
  • Hiring, scheduling, training, and supervising front desk staff members as directed by your GM
  • Maintaining high service scores and meeting all scoring goals
  • Assisting the front desk with any guest related issues
  • Ensuring that all front desk agents have completed all Brand required training
  • Meeting with your team a minimum of every other month
  • Motivate your team to meet all enrollment requirements based on your brand
  • Responding in a timely manner to all forms of communication
  • Communication with GM and all other departments on a regular basis
  • Any other duties and tasks as assigned by management -

Keywords: HOLIDAY INN EXPRESS OF AMERICAN FORK, Salt Lake City , Front Office Manager, Executive , American Fork, Utah

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