Change Manager I

Company: Western Governors University
Location: Salt Lake City
Posted on: September 21, 2023

Job Description:

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $63,800.00 - $95,700.00If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.Essential Functions and Responsibilities:
Apply a structured change management methodology and lead change management activities as defined within the Prosci ADKAR change management framework.
Assess the change impacts of assigned projects or transformation initiatives.
Complete change management assessments and present action plans to executive sponsors and senior management stakeholders.
Create change management strategy and action plans in coordination with the project manager and the executive sponsor aligned with each project or initiative.
Identify, analyze, prepare, and implement risk mitigation tactics and plans.
Identify and manage anticipated change resistance within and across organizations.
Consult and coach project teams using the tools, processes, and outputs of the ADKAR methodology.
Create actionable deliverables for the five change management levers: (1) communications plan, (2) sponsor roadmap, (3) coaching plan, (4) training plan, (5) resistance management plan
Directly support communication efforts. Depending on the project, this may include creation of communication content and management of deliverables; as well as, the overall ownership of the communication plan.
Support and coordinate training efforts as needed.
Support and engage senior leaders as required to ensure the success of the project(s).
Support organizational design and definition of new roles and new responsibilities with respect to the future state created by the change initiative.
Coordinate efforts with other specialists or stakeholders, both internal or external to the university, to ensure successful change outcomes.
Integrate change management activities into project plans in coordination with project managers.
Evaluate and ensure user readiness prior to and during change implementation.
Manage stakeholders and stakeholder expectations in coordination with executive sponsors.
Proactively track and report issues (risk & risk mitigation) during the project.
Define and measure success metrics for the project; and, monitor and report change progress.
Support change management at the organizational level, as defined in the WGU Enterprise Change Management Plan.
Manage the project portfolio and change management load (change saturation risk) in partnership with management during the annual operations planning and strategic planning cycles.

Knowledge, Skill and Abilities
A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR is a plus.
Experience and knowledge of change management principles, methodologies, and tools.
Exceptional communication skills - both written and verbal.
Excellent active listening skills.
Ability to clearly articulate messages to a variety of audiences.
Ability to establish and maintain strong relationships.
Ability to influence others and move toward a common vision or goal.
Flexible and adaptable; able to work in ambiguous situations.
Resilient and tenacious with a propensity to persevere.
Forward-looking with a holistic approach.
Organized with a natural inclination for planning strategy and tactics.
Problem solving and root cause identification skills.
Able to work effectively at all levels in an organization.
Must be a team player and able to work collaboratively with and through others.
Acute business acumen and understanding of organizational issues and challenges.
Familiarity with project management approaches, tools, and phases of the project life cycle.
Experience with large-scale organizational change efforts.

Qualifications
Minimum Qualifications:
Bachelor Degree. Education must be from an accredited institution. Education is verified.
Professional experience in roles that required extensive Change Management skills in a large and distributed organization (5000+ employees).
Excellent understanding of Change Management theory/techniques and the demonstrated ability to implementation implement them into a project plan.
Ability to become Prosci Change Manager certified within 3 - 6 months of employment.
Ability of execute Prosci ADKAR Change Management of 1 or more projects simultaneously
Excellent understanding and skills in organizational change management processes.
Professional experience in strategic planning, risk management.
Proficiency in project management methodologies and software tools.
Preferred Qualifications:
Change management certification or designation desired; Prosci Certification a plus.
Project Management certification (PMP certification).
Masters Degree. Education must be from an accredited institution. Education is verified.

Working ConditionsAs an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

Keywords: Western Governors University, Salt Lake City , Change Manager I, Executive , Salt Lake City, Utah