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Senior Manager, Technical Product Management

Company: Western Governors University
Location: Salt Lake City
Posted on: February 9, 2024

Job Description:

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $142,500.00 - $235,000.00If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.The Senior Manager Technical Product Management position at WGU is a people-leader role for experienced product individuals who are talented at managing across multiple types of problems and leading others to execute the solutions. You will mentor, coach, and teach your direct reports to ensure each individual contributor is learning and growing as they contribute to the overall success of the product. Because you keep pace with new tools, capabilities, and product methodologies, you bring best practices and methods that help the Product Organization level up our practice.You are focused on strategy across adjacent product teams and functions within your domain. You identify unique opportunities across multiple areas of the product and in ways that concretely effect product outcomes. You have experience that demonstrates your research and data collection strategies, you know how to use the right research methods to get the right data at the right time. The insights generated by your holistic research are valuable across more teams than the domain you manage. You are a product evangelist within our EdTech organization and with the larger university. You are a go-to person, trusted by the business, and relied upon by the stakeholders you serve.*This opportunity will be based in Salt Lake City with remote flexibility.*Essential Functions and Responsibilities:

  • Leads a team of product managers to execute on the vision/roadmaps, ensuring delivery goals and quality goals are met.
  • Collaborates with senior leaders on product strategy and the long-term roadmap for the platform and the portfolio.
  • Hires, develops, and inspires each individual to do their best work and foster team collaboration and enforce best practices.
  • Collaborates with key stakeholders, product managers, engineering directors and other leaders on prioritization, balancing stakeholder initiative level priorities with portfolio health needs to maximize value and minimize risk.
  • Leads planning including balancing intra-portfolio priorities with dependencies from other portfolios to sequence upcoming work.
  • Leads Steering Committees with key stakeholders to provide transparency and elevate key decisions and issues to "steer" the portfolio in the best direction possible
  • Actively works to resolve blockers and risks for the portfolio and leads teams to validate assumptions and analyze and communicate trade-offs to guide portfolio decisions.
  • Be the domain expert, including the technology used, integrations and dependencies. Knowledgeable on how the associated products are used in the industry and understand the latest relevant technologies, vendors, innovations, and forward-thinking trends.
  • Collaborates with engineering and business leaders on buy/build decisions, the selection and sourcing of WGU software and provides leadership to the RFI and RFP vendor selection process.
  • Utilizes customer feedback, market research and industry data to inform product technology strategy.
  • Leads in the development and launch of products and services for students and staff-facing solution.
  • Maintains and builds relationships with business owners, stakeholders, team members and key vendors.
  • Accountable for ensuring portfolio KPIs and service levels meet defined goals and measure of success targets and uses data to inform/defend prioritization decisions.
  • Shared accountability with engineering for portfolio health and product quality and leading team in product stabilization, performance, and proactive monitoring and improvements
  • Participates in product management leadership meetings and decision making.
  • Performs other related duties as assigned.Knowledge, Skill and Abilities:
    • Expertise in setting strategic direction and synthesizing multiple initiatives and products together to deliver on outcomes.
    • Demonstrated experience working in the Agile Scrum framework with complex products and multiple teams.
    • Comfortable with ambiguity and prepared to act with incomplete information.
    • Excellent communication and people skills
    • Thrives working collaboratively as part of a team in a fast-paced environment.
    • Strong leadership skills with the ability to effectively influence, persuade and negotiate with multiple levels including executive leadership.
    • Understanding of technical concepts and ability to communicate them to non-technical audiences.
    • Analytical and quantitative skills to use data and metrics to back up assumptions, surface recommendations and drive decisions. Ability to clearly communicate these data insights to others.Competencies: Organizational Impact:
      • Develops plan to accomplish division or job area responsibilities that align with department.
      • Performance may affect department results.
      • Work requires some knowledge of the University to recognize impact of decisions made.
      • Compiles data to prepare budgets.Problem Solving and Decision Making:
        • Responsible for making improvements of processes or systems to enhance performance of the job area.
        • Accountable for coordinating activities and maintaining relationships with internal (and occasionally external) parties.
        • Assignments received and problems faced are broad and undefined, and require use of analytical concepts, investigation, and knowledge from prior experience.Communication and Influence:
          • Communicates within job area and often with external groups and external facing professionals (i.e. Admissions)
          • Communicates frequently with external groups on routine and more complex matters.
          • Ensures compliance with university policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.Leadership and Talent Management:
            • Manages a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments.
            • Ensures proper training of team members, and actively participates in hiring, firing, and promotion decisions. Conducts performance reviews and recommends salary reviews.
            • Primarily achieves goals through leading a team.Job Qualifications:Minimum Qualifications:
              • Bachelor's degree or equivalent.
              • 7 years of demonstrated experience as a software Product Manager, Product Owner, or Group Product Manager.
              • Requirements for specific software experience will vary based on available product positions.
              • Certified Scrum Product Owner (CSPO) or other equivalent certification (e.g. Pragmatic Marketing)
              • Experience directly leading and managing a team.Preferred Qualifications:
                • Master's degree
                • Experience in Education technology, higher education, or related market.
                • Certified in change management.Physical Requirements:
                  • Prolonged periods sitting at a desk and working on a computer.
                  • Must be able to lift up to 15 pounds at times.*Current WGU employees must submit their internal application prior to 2/13/2024 to be considered for this position*Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.#LI-aw2As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

Keywords: Western Governors University, Salt Lake City , Senior Manager, Technical Product Management, Executive , Salt Lake City, Utah

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