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Director Of Client Services

Company: Beechtree Diagnostics
Location: Draper
Posted on: September 15, 2019

Job Description:

Director Client--Services--(DCR)--How would you like to be a part of--a--fast-growing,--proud family of toxicology laboratories that strive to provide the highest quality of testing and customer service to our--clients----Then this--may be--your opportunity--to make an impact in the lives of our--Beechtree--Diagnostics team--and our clients.----The Director of Client Services (DCR)--will--oversee the Client Services team and ensure consistently superior client service standards--are applied--in all client--and team member--interactions. Client interactions are defined as verbal and written communications, problem resolutions,--implementation strategies,--consulting, budget management and project execution,--along with--complete sales department--collaboration.-- Job--Responsibilities----Ability to develop, build and execute an internal and external client service structure--Development, planning and execution of strategic initiatives--Organization--and management--of--all of--the client service functions in support of--team and--client interactions----Foster--a team environment; build cooperation between clients,--intercompany team members and sales--Create process improvement plans--with quality service standards----Team member--recruitment, supervision, training and development--Performance management including--building and executing metrics/analytics--Succession planning--including talent pool management--Revenue--and budget--forecasting--for efficiency/profit goals----Ability to develop--and cast the--overall vision and direction of the department--Analyzing--internal departmental and external--client feedback, and other available data----Make recommendations for improvement and/or development of new programs,--service--features, service lines, communication standards, escalation procedures,--and--operational standards--Manage difficult client--and/or team member--situations--both internally and externally------Collaborating with--the--sales--team--to implement strategies-- Qualifications, Skills--and Requirements--This--position requires a minimum of 10 years of prior experience managing a team with direct client/customer contact in a professional environment, in the--healthcare--field, for a service industry.----5+--years experience--in a consulting and/or account management role--and/or----5+--years experience--managing customer care, call centers and/or back-office operations preferred--and/or----5+--years experience--in start-ups or high growth companies preferred--Excellent verbal and written communication skills with a professional, calm demeanor--Critical thinking skills----Ability--to efficiently gather and process information in an ever-changing, high growth and--fast-paced environment--Problem-solving--skills--and resolution in response to client inquiries--Deadline and budget management and operational issues that impact client--services, budget or quality requirements----Excellent--computer skills--Microsoft Office 365 Applications, CRM, customer service technology, Ticketing,--Proficient in--Excel, Word, Outlook, PowerPoint, etc.----Travel is required--both locally and nationally at least 75% of the time.----Hands-on experience with process improvement and project management.----Process improvement certifications are helpful.----Bachelor's Degree from an accredited college or university;--or equivalent work experience--

Keywords: Beechtree Diagnostics, Salt Lake City , Director Of Client Services, Executive , Draper, Utah

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