Clinical Application Specialist I/II
Location: Salt Lake City
Posted on: May 28, 2023
We are looking for Clinical Applications Specialists to join our growing team! Join a team of -Clinical Applications Specialist or CAS I/II by assisting BioFire customers by resolving and answering technical problems and questions. The CAS will serve as the technical expert of the FilmArray product, conduct product -trainings, and serve as the voice of -customer -on internal project teams. - -
For the Clinical Applications Specialist I Position:
Clinical Applications Specialists (CAS) serve as product experts to provide applications and technical support for all clinical product applications. -This -applications and technical expertise -is -used to -support -sales growth -through -delivering exceptional technical support. CAS ensure a high degree of customer satisfaction and loyalty to BioFire products as the primary contact for system applications, technical support, troubleshooting of instrument, reagent, and software issues. CAS also manage the complaint handling process to ensure the timely, accurate resolution of customer complaints, which often involves working closely with other groups, such as Post Market Surveillance, Regulatory, R&D, Manufacturing, Engineering, Systems Integration, Legal, Service, and Instrument Production. The CAS support BioFire (BFDX) customers, distribution partners, BioMerieux (BMX) subsidiaries/distributors, BMX Global Customer Support, and the BFDX Sales network (Sales Managers, Clinical Implementation Managers, Corporate Account Managers, Field Applications Specialists, etc.). CAS also play an active role and serve as a customer advocate during product development, improvement, transfer, and release to ensure that the customer's perspective is represented. - -
- Principal Job Duties and Responsibilities:
No experience is required; however, previous experience in a customer-facing role is strongly preferred. - The applicant should be familiar with a variety of the clinical molecular diagnostic field's concepts, practices, procedures, rules -and -regulations. -
Skills: -The applicant must be highly skilled at communication, both written and verbal, and must be able to interact with people of all scientific levels, such as clinical laboratory technicians, safety officers, managers, supervisors and directors; Ph.D. scientists; associate professors; CAP and FDA regulators and inspectors; key opinion leaders (KOL); clinical product managers; researchers; hospital administrators; medical engineers; and physicians.
- Candidates that are bilingual or speak multiple languages are preferred. -
For -Clinical -Applications -Specialist -II Position:
In addition to the responsibilities of a Clinical Applications Specialist (CAS) I, CAS II will assist CAS III in the development and improvement of Customer Support's technical training program. CAS II will provide technical training to BioMerieux (BMX) employees, BMX subsidiaries/distributors, BMX Global Customer Support, new BioFire (BFDX) Sales & Marketing employees, and BFDX distribution partners. CAS II will participate in and contribute to BFDX project teams and support new product/service lines by executing CAS actions required by the project. CAS II will assist management and CAS III with the initial training of new CAS employees through direct one-on-one interaction, displaying the general functions and responsibilities of the position. CAS II will update -Customer -Support knowledge base and frequently asked questions (FAQ).
Training and Education: Bachelor's degree in biological sciences, at least 3 years' experience in related function or industry, and laboratory experience in Molecular Biology or Microbiology. - -
- Experience: This position requires 3+ years' experience in a customer-facing role. The applicant must be familiar with a variety of the clinical molecular diagnostic field's concepts, practices, procedures, rules -and -regulations.
This position is based in Salt Lake City, UT or Pacific Time Zone States. We offer a hybrid In-Office and Work from Home schedule. - The estimated salary range for this role based in Salt Lake City, UT or Pacific Time Zone States is between (Level I) $58,000 and $63,000 and (Level II) $65,000 and $75,000 -annually. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country, given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioM--rieux offers a competitive Total Rewards package that may include:
Keywords: bioM--rieux, Salt Lake City , Clinical Application Specialist I/II, Healthcare , Salt Lake City, Utah
here to apply!