Seasonal Licensed Healthcare Team Lead
Company: TTEC
Location: Salt Lake City
Posted on: September 17, 2023
Job Description:
Bringing smiles is what we do at TTEC--- for you and the
customer. As a Service Delivery Team Lead working remotely,--you'll
be a part of creating and delivering amazing customer experiences
while you also #experienceTTEC, an award-winning employment
experience and company culture.What You'll DoDo you love leading?
Looking for an opportunity to learn more about the industry and
gain direct management experience? You'll motivate your team to
make sure they're on track to meet goals. You'll answer associate's
questions, issues, and customer escalation while ensuring quality
customer experience on every call as you're the first line manager
for your team.You'll report to the--Ops Manager.--We're looking for
a leader to Act as one, as you will encourage and motivate you team
to resolve issues, accomplish goals and influence their career
mobility.During a Typical Day, You'll
- Coach associates to ensure achievement of company and client
goals while addressing employee related issues and coordinating
training on new or revised information relating to services,
products or processes of projects
- Manage multiple, complex, ongoing tasks and projects while
monitoring absence and attendance of your team
- Motivate and mentor your team with your open, honest manner and
in providing feedback and acknowledging a job well done
- Have an active Resident State Insurance License or the ability
to successfully complete the college of insurance program and
obtain a license--What You Bring to the Role
- Associate degree, technical school or equivalent work
experience
- Promote a performance-driven culture and always work towards
reaching for amazing
- Engage and support your team in making sure they have the
proper tools and systems to accomplish day-to-day tasks
- Mentor and inspire others
- Customer-focused mindset
- Computer experience with MS Office, customer relationship
management applications, and learning management
systems.--Compensation and Benefits
- The anticipated starting salary range for individuals
expressing interest in this position is $20-$23/hr.
- Depending on location, you may be asked to be onsite and/or
travel to a location for a predetermined time.--What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement)Visit
www.mybenefits.ttec.com for more information.About TTEC--Our
business is about making customers happy. That's all we do. Since
1982, we've helped companies build engaged, pleased, profitable
customer experiences powered by our combination of humanity and
technology. On behalf of many of the world's leading iconic and
hypergrowth brands, we talk, message, text, and video chat with
millions of customers every day. These exceptional customer
experiences start with you.TTEC is proud to be an equal opportunity
employer where all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. TTEC embraces and is committed to
building a diverse and inclusive workforce that respects and
empowers the cultures and perspectives within our global teams. We
aim to reflect the communities we serve, by not only delivering
amazing service and technology, but also humanity. We make it a
point to make sure all our employees feel valued, belonging, and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength because it enables us to
view things from different vantage points and for you to bring
value to the table in your own unique way.#LI- Remote
Keywords: TTEC, Salt Lake City , Seasonal Licensed Healthcare Team Lead, Healthcare , Salt Lake City, Utah
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