SaltLakeCityRecruiter Since 2001
the smart solution for Salt Lake City jobs

Customer Service Representative

Company: Pillpack
Location: Magna
Posted on: July 1, 2020

Job Description:

PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables people to take the right medications every day, this means they can spend less time dealing with error-prone pill boxes or manual solutions and more time doing the things they enjoy.
We thrive on friendly and creative team energy, aiming for an environment that is both productive and comfortable. We value team building where everyone is working hard to make a huge impact on the company together.
As a Customer Care Advisor, you will be responsible for playing a critical role in assisting PillPack customers by aiding and completing multiple account functions to maintain a complete and updated account. We want someone who loves coming to work every day, and most importantly, cares deeply about their team and adding value. You will have the opportunity to make a tangible impact on our customers' lives by the help you provide and values you embody. This role will report to a Customer Care Team Lead.

CORE RESPONSIBILITIES:
--- Assist customers over the phone and on the web with billing/insurance verification, product, or service questions
--- Manage both inbound and outbound calls
--- Proactively identify solutions to questions you anticipate our customers having in each interaction
--- Take a hands-on approach to resolving every issue, owning it from start to finish
--- Be an expert on PillPack and provide a best-in-class service experience for our customers while working in a fast paced environment
--- Help answer customer inquiries regarding their insurance and co-pays, as well as shipping needs
--- Provide our customers with technical support when navigating PillPack.com
--- Serve customers in a timely manner to ensure we are maximizing our relationship with them
--- Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
--- Work a flexible schedule - shifts will possibly start and end outside of normal business hours
BASIC QUALIFICATIONS:
--- High school or equivalent diploma
--- 6+ months of relevant customer service experience
--- 6+ months of relevant experience working with computer and web based tools
--- Experience navigating and troubleshooting the internet
--- Experience multi-tasking with phone and computer skills
PREFERRED QUALIFICATIONS:
--- 1+ year of relevant phone or email customer service experience
--- Excellent communication skills (spoken and written)
--- Experience working in a customer service or call center
--- Experience working in healthcare environment
--- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
--- Demonstrated ability to work as an effective team member
SALARY
--- Starting at $16.00/hr
SHIFTS
--- Our hours of operation are Monday-Friday 6:00am-8:00pm and Saturdays and Sunday 8:00am-6:00pm. Potential shifts offered may include but are not limited to:
--- Sunday 8:00am-4:30pm, Monday-Thursday 6:00am-2:30pm
--- Sunday 9:30am-6:00pm, Monday-Thursday 11:30am-8:00pm
--- Sunday 8:00am-6:00pm, Monday 9:00am-8:00pm, Tuesday-Wednesday 9:30am-8:00pm
--- Tuesday-Friday 10:00am-6:30pm, Saturday 8:00am-4:30pm
--- Tuesday-Friday 11:30am-8:00pm, Saturday 9:30am-6:00pm
--- Wednesday-Thursday 6:00am-4:30pm, Friday 6:00am-5:00pm, Saturday 8:00am-6:00pm
PandoLogic. Keywords: Customer Service Representative, Location: Magna, UT - 84044

Keywords: Pillpack, Salt Lake City , Customer Service Representative, Hospitality & Tourism , Magna, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Advisor
Description: PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables (more...)
Company: Pillpack
Location: Centerville
Posted on: 07/7/2020

Prep Cook - Layton Chili''s
Description: Be A Part Of What''s Trending At Today''s Chili''s.Make Money. Grow Your Career. Be a Chilihead.Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chilis
Location: Layton
Posted on: 07/7/2020

Customer Service Advisor
Description: PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables (more...)
Company: Pillpack
Location: Bountiful
Posted on: 07/7/2020


Assistant Store Manager
Description: Job DescriptionDescription Staples is focused on our customer, our community and our associates during this challenging time of COVID-19. As a Retail Sales Manager aka Assistant Store Manager you will (more...)
Company: Staples Stores
Location: Park City
Posted on: 07/7/2020

Restaurant Team Member
Description: About You Youre awesome. You make an impression wherever you go. You dont want to work at just any restaurant, you want to work with a restaurant that will develop you, nourish and inspire you, and provide (more...)
Company: Noodles & Company
Location: Midvale
Posted on: 07/7/2020

Customer Service Representative
Description: Job descriptionAt SYKES, we help people one caring interaction at a time that includes you Join us as a Customer Service Agent representing a large financial corporation at the Provo location You''ll (more...)
Company: Sykes
Location: Pleasant Grove
Posted on: 07/7/2020

Customer Service Advisor
Description: PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables (more...)
Company: Pillpack
Location: Midway
Posted on: 07/7/2020

Prep Cook - West Jordan Chili''s
Description: Be A Part Of What''s Trending At Today''s Chili''s.Make Money. Grow Your Career. Be a Chilihead.Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chilis
Location: West Jordan
Posted on: 07/7/2020

Customer Service Consultant
Description: PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables (more...)
Company: Pillpack
Location: Pleasant Grove
Posted on: 07/7/2020

Restaurant Brand Ambassador
Description: Job DescriptionBrand Ambassador What is a Restaurant Guest Ambassador As a Restaurant Guest Ambassador for Cafe Rio you will spend your time marketing our brand to every individual that steps into our (more...)
Company: Cafe Rio Inc.
Location: Salt Lake City
Posted on: 07/7/2020

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Salt Lake City RSS job feeds