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Empire Pass Guest Services Agent - Winter 2020-21

Company: Deer Valley Resort
Location: Park City
Posted on: October 18, 2020

Job Description:

DescriptionPurpose of Position: the Guest Service Agent's main objective is to ensure guest, owner, and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.--Specific Job Requirements:-- Provide excellent customer serviceCommunicate clearly utilizing verbal and written communicationAbility to learn new computer operating systems and navigate them effectivelyMust be self-motivated, detail oriented, and willing to accept all job responsibilities with equal enthusiasmAbility to multi-task and maintain composure under pressureKnowledge of Deer Valley and Park City area attractions--JOB DUTIES AND RESPONSIBILITIES:Facilitating a smooth check-in, and check-out for our guests and ownersConcierge services such as: lift ticket sales, restaurant reservations, providing directions, activity recommendations, and coordinating transportation. --Performing residence inspections prior to the guest arrival and after they have departedBell staff duties such as package delivery, shoveling guest decks, and carrying luggage to residences. --Handling of cash and credit card transactions, including settling guest balances upon departureOther duties and responsibilities as assigned----ADDITIONAL--INFORMATION:Uniform requirements (work shirt, work pants, apron and nametag) are provided by the company.-- Employee must provide sturdy work shoes.----Requirements

Keywords: Deer Valley Resort, Salt Lake City , Empire Pass Guest Services Agent - Winter 2020-21, Hospitality & Tourism , Park City, Utah

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