Customer Service Representative - English Speaking
Company: doTERRA
Location: Salt Lake City
Posted on: January 13, 2021
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Job Description:
Job DescriptionJob Description: Provide the highest level of
customer service to our customers and Wellness Advocates through
phone, chat, email, and/or other contact types. Job
Responsibilities: -- Handle inbound customer contacts including but
not limited to phone, chat, and email, with the highest level of
customer service. -- Respond promptly with correct grammar and
punctuation in verbal and written communications -- Use resources
to answer questions and resolve concerns promptly and courteously
-- Follow-up on customer services issues -- Capture customer
feedback -- Identify and track/code contact types -- Attend
necessary trainings -- Upsell and inform customers about promotions
and products -- Help with special projects as needed -- Adhere to
schedule and meet other department performance standards -- The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
job functions of this job: * This position operates in an office
environment that may include exposure to stationary -positions and
computer blue light for extended periods of time * Ability to work
under pressure, including during peak seasons Job Qualifications:
-- Excellent communication skills -- Strong typing and computer
abilities -- Ability to type 60 words per minute, preferred --
Knowledge of proper grammar, punctuation, and impressive spelling
-- Organized and detail-oriented -- Ability to follow instructions,
policies, and procedures -- Works well with others -- Proactive
while assisting others -- Ability to communicate effectively with
others in a respectful and professional manner -- Ability to
communicate by reading, writing, recording, receiving, and sending
communications -- Previous customer service experience, preferred
-- Desire to move up and grow with d?TERRA, preferred Positions
available for our Pleasant Grove, Utah campus. Why doTERRA? *
Tuition Reimbursement program * Flexible work schedules * Upward
mobility * Full-time and part-time opportunities * Employee
discounts and free products * State of the art campus and amenities
* Onsite childcare
Keywords: doTERRA, Salt Lake City , Customer Service Representative - English Speaking, Hospitality & Tourism , Salt Lake City, Utah
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