Pharmacist
Company: Walgreens
Location: Clearfield
Posted on: January 15, 2021
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Job Description:
Job Objectives Provides pharmacy consulting services to
customers regarding the effective usage of medications, awareness
with drug interactions and offering preventive healthcare services
such as immunizations. Responsible for ensuring the proper
compounding, dispensation, review and verification of prescribed
medications within regulatory guidelines, company policies and
procedures. Supports the efficient workflow of the pharmacy and
assists the pharmacy manager in identifying ways to optimize
pharmacy financials, inventory management and enhance customer
experience. Job Responsibilities/Tasks Customer Experience Engages
customers and patients by greeting them and offering assistance
with products and services. Resolves customer issues in a timely
manner and answers questions to ensure a positive customer
experience. Models and shares customer service best practices with
all team members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.). Develops strong relationships with most valuable
customers by anticipating customer needs and proactively offering
services. Supports efforts on enhancing customer experience by
increasing focus on healthcare services (e.g. patient consultation,
medication management, drug therapy reviews, and perform retail,
clinical, or wellness services such as immunizations, flu shots,
and diabetes awareness) thereby promoting the shift of the pharmacy
role from transactional to interpersonal. Participates and assists
in community events as requested by Store Manager, Healthcare
Supervisor, District Manager or Pharmacy Manager. Operations
Counsels patients and answers their questions regarding usage of
medicine, side effects, interactions, contraindications, patient
information privacy, generics, less expensive medicines,
over-the-counter products, and refers to medical provider as needed
to ensure medication is taken correctly, health needs addressed,
and satisfaction with service. Performs pharmacist tasks including
compounding, drug therapy reviews, verification, and medication
management. Reviews, interprets and accurately dispenses prescribed
medications when necessitated by workload. Ensures the pharmacy
operates in accordance to regulations, company policies and
standards. Assists pharmacy manager with establishing procedures
that promotes the efficient workflow of the pharmacy including
assigning roles, coordinating activities and soliciting employee
suggestions. Responsible for the opening and closing of the
pharmacy and shift change duties. Ensures the use of all elements
of the Good Faith Dispensing policy in conjunction with state and
federal controlled substance laws when filling prescriptions. The
Product Review/Retail Fill Process Pharmacist has the ultimate
responsibility for ensuring that the elements of Good Faith are
present. Maintains current knowledge of information technology
associated with pharmacy systems such as Intercom Plus, registers,
automation, StoreNET to provide support to customers as well as
pharmacy staff. Proposes and implements enhancements to pharmacy
systems to further promote productivity. Ensures the accurate
processing of insurance claims to resolve customer issues and
prevent payment rejections. Follows-up with insurance companies as
well as medical providers and participates in 3rd party audit.
Follows-up with medical providers------ offices to clarify
prescribed medications, dosages, refills, interactions and
allergies to suggest alternative medications, and answer medical
provider questions. Performs retail, clinical, and wellness
services such as immunizations, flu shots, diabetes awareness and
other preventive healthcare services. Assists and supports the
pharmacy manager in analyzing performance data including pharmacy
financial, customer service, and implementation of procedures for
pharmacy asset protection and inventory management. Reviews
KPI------s with Pharmacy Manager, Store Manager, and Healthcare
Supervisor. Develops and maintains good relationships with local
medical community including physicians, nurses, and other health
care providers. Participates in community outreach activities to
promote the pharmacy business and further enhance growth
opportunities. Partners with Central Pharmacy Operations for
customer registration, 3rd party reviews, and assists with
resolving customer issues to support the Well Experience locations.
In virtual environments, conducts virtual product review by
following specific company procedures and guidelines (e.g. using
specific photographs taken by the technicians sent electronically
during the F4 process and reduce transactional tasks). People &
Performance Management Assists the Pharmacy Manager with staff
hiring and training. Reinforces the direction of Pharmacy Manager
in staff performance by coaching, and providing constructive
feedback, monitoring customer service, and fostering employee
development. Promotes teamwork and motivates team members by
establishing expectations, monitors and recognizes progress, and
fosters a shared vision. Training & Personal Development Maintains
current knowledge and skills related to pharmacy and healthcare by
reading pharmacy related journals, company publications, and
communications. Maintains awareness of developments in retail and
management and pursues best practices that would enhance
performance. Obtains necessary certifications, education credits
and training such as People Plus Learning modules as required by
the Company. Seeks professional development by monitoring
one------s performance, solicits for constructive feedback, and
leverages pharmacy manager and store manager as mentor and coach.
Communications Supports the Pharmacy Manager and Store Manager by
communicating relevant corporate health and wellness services or
strategy information to pharmacy staff. Walgreens, one of the
nation's largest drugstore chains, is included in the Retail
Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first
global pharmacy-led, health and wellbeing enterprise. More than 10
million customers interact with Walgreens each day in communities
across America, using the most convenient, multichannel access to
consumer goods and services and trusted, cost-effective pharmacy,
health and wellness services and advice. Walgreens operates 8,175
drugstores with a presence in all 50 states, the District of
Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens
omnichannel business includes Walgreens.com. Approximately 400
Walgreens stores offer Healthcare Clinic or other provider retail
clinic services. As the neighborhood drugstore and retailer, our
goal is to make health and happiness simpler, easier and within
reach. And we remain a trusted wellness provider offering
convenient access to important health services, such as
immunizations and an array of pharmacy services that can help
patients improve their health. To our team members, Walgreens
represents a unique opportunity to excel in their careers in a
welcoming and inclusive environment. We offer the chance to work in
a truly supportive environment, and be a part of a progressive
organization dedicated to the well-being of our customers, team
members and the communities we all call home.
Keywords: Walgreens, Salt Lake City , Pharmacist, Hospitality & Tourism , Clearfield, Utah
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