doTERRA: Customer Service Representative - German Speaking

Company: doTERRA
Location: Salt Lake City
Posted on: January 15, 2021

Job Description:

Job DescriptionJob Description: Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types. Job Responsibilities: -- Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service. -- Respond promptly with correct grammar and punctuation in verbal and written communications -- Use resources to answer questions and resolve concerns promptly and courteously -- Follow-up on customer services issues -- Capture customer feedback -- Identify and track/code contact types -- Attend necessary trainings -- Upsell and inform customers about promotions and products -- Help with special projects as needed -- Adhere to schedule and meet other department performance standards -- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job: * This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time * Ability to work under pressure, including during peak seasons Job Qualifications: -- Excellent communication skills -- Strong typing and computer abilities -- Ability to type 60 words per minute, preferred -- Knowledge of proper grammar, punctuation, and impressive spelling -- Organized and detail-oriented -- Ability to follow instructions, policies, and procedures -- Works well with others -- Proactive while assisting others -- Ability to communicate effectively with others in a respectful and professional manner -- Ability to communicate by reading, writing, recording, receiving, and sending communications -- Previous customer service experience, preferred -- Desire to move up and grow with d?TERRA, preferred Positions available for our Pleasant Grove, Utah campus. Why doTERRA? * Tuition Reimbursement program * Flexible work schedules * Upward mobility * Full-time and part-time opportunities * Employee discounts and free products * State of the art campus and amenities * Onsite childcare About doTERRA

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