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Customer Service Representative - Russian Speaking

Company: doTERRA
Location: Pleasant Grove
Posted on: January 15, 2021

Job Description:

Job Description Job Description: Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types. Job Responsibilities: Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service. Respond promptly with correct grammar and punctuation in verbal and written communications Use resources to answer questions and resolve concerns promptly and courteously Follow-up on customer services issues Capture customer feedback Identify and track/code contact types Attend necessary trainings Upsell and inform customers about promotions and products Help with special projects as needed Adhere to schedule and meet other department performance standards The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job: * This position operates in an office environment that may include exposure to stationary -positions and computer blue light for extended periods of time * Ability to work under pressure, including during peak seasons Job Qualifications: Excellent communication skills Strong typing and computer abilities Ability to type 60 words per minute, preferred Knowledge of proper grammar, punctuation, and impressive spelling Organized and detail-oriented Ability to follow instructions, policies, and procedures Works well with others Proactive while assisting others Ability to communicate effectively with others in a respectful and professional manner Ability to communicate by reading, writing, recording, receiving, and sending communications Previous customer service experience, preferred Desire to move up and grow with d?TERRA, preferred Positions available for our Pleasant Grove, Utah campus. Why doTERRA? * Tuition Reimbursement program * Flexible work schedules * Upward mobility * Full-time and part-time opportunities * Employee discounts and free products * State of the art campus and amenities * Onsite childcareby Jobble

Keywords: doTERRA, Salt Lake City , Customer Service Representative - Russian Speaking, Hospitality & Tourism , Pleasant Grove, Utah

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