Customer Service
Company: Teleperformance
Location: Salt Lake City
Posted on: January 15, 2021
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Job Description:
Overview Why You'll Choose UsTeleperformance is a strategic
partner to the world's leading companies, bringing solutions and
enhancing customer experience during each interaction. We are the
largest interaction expert team in the market: multicultural,
highly skilled, and deeply knowledgeable, with a wide range of
integrated Omni channel solutions, technology, and the highest
security standards. For us, each interaction needs to be treated as
unique.Benefits of working with TP include* Paid Training -$15.00
an hour* Competitive Wages -$15.00 an hour* Monthly Bonuses up to
-$4.00 an hour* Full Benefits (Medical, Dental, Vision, 401k and
more)* Employee wellness and engagement programs* A fun, casual
work environment on site or virtualYou're ImpactOur call center
representatives are a very important part of our family. You will
be the eyes and ears for our team, fielding customer inquiries and
finding innovative ways to respond. Working in a collaborative and
engaging environment, you will have the chance to interact with
people from all walks of life and no two days will be the same. As
you continue to grow and challenge yourself, you will discover your
potential can take you anywhere you want to go.In addition to the
overall convenience, you'll enjoy the many benefits of working from
home!* Removing the cost, stress and time constraints of a daily
commute* Total comfort of working from your own home* A flexible
work scheduled and more work life balanceResponsibilities * Your
Responsibilities* Handle and carefully respond to all customer
inquiries by building excellent rapport & confidence, identifying
their needs, and taking strategic action in a timely manner*
Provide excellent customer service through active listening on
every interaction* Troubleshoot and resolve customer issues through
the use of desktop applications* Work with confidential customer
information and treat it sensitively* Aim to resolve issues on the
first call by being proactive and demonstratingQualifications What
We're Looking for* Logical problem-solving skills* Availability to
work various shifts * Ability to use Windows operating systems*
Ability to type 25 wpm* Over 18 years of age* High School Graduate
or GED* Predictable and reliable attendance What We Prefer* 6 -12
month customer service experience preferred* Consistent work
history* Proven oral & written communication skills* Some Technical
backgroundBeing One of Our PeopleIt is our mission to always
provide an environment for our employees that promotes happiness
from the inside out. When you work with us, you are valued and
inspired to learn, to teach, and to grow. We want you to come to
work motivated to and proud to be on our team. That's why we
continually invest in creating outstanding work experiences and
endless development opportunities. We want you to be and feel at
your best, always. Teleperformance is an Equal Opportunity
EmployerSDL2017
Keywords: Teleperformance, Salt Lake City , Customer Service, Hospitality & Tourism , Salt Lake City, Utah
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