Customer Service Representative
Company: Fidelity Investments
Location: American Fork
Posted on: January 15, 2021
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Job Description:
Job Description: "Fidelity believes in, and is committed to,
fair and consistent treatment for every associate and customer, and
to creating a safe and respectful environment, in which everyone is
treated with kindness, compassion and respect." Abby Johnson -
Chairman & CEO Fidelity Investments Customer Relationship Advocate
Do you enjoy helping others? Are you the "go to person" at work or
in your community? Would your friends and peers describe you as
friendly and curious? We really should talk... Fidelity wants great
people with a passion for assisting others as candidates for a
Customer Relationship Advocate (CRA) position. We have positions
for those with and without college degrees...and if you don't yet
have a degree but want one - we support that too. To assist you
with your higher education goals, Fidelity offers tuition
reimbursement programs that can help you further your education .
No finance background...No problem Yes, we are in financial
services, but not in the old-fashioned way you might be thinking.
If you come to us knowing the industry - great, but if you need
support learning - that works too. We will provide you what you
need through a paid world class training program to set you up for
success. If you can bring us your commitment for helping others -
we'll teach you the financial expertise and assist you with
becoming a licensed broker. At Fidelity, the customer experience is
our top priority, and we're looking for individuals that: * Have
relationship building skills and are devoted to providing excellent
customer service * Have experience in people facing industries
including service, retail, healthcare, or hospitality This is a
full-time hourly position that also offers the opportunity to work
extra hours based on the business needs and your availability. The
Purpose of Your Role The CRA role is an integral part of a broader
team that takes incoming calls from our customer base while
addressing customer service issues. We are looking for candidates
who wish to gain financial expertise while growing professionally.
Our successful CRAs assist clients with a broad range of needs
including answering questions about their account balances to
guiding them to the appropriate resources. The goal remains
consistent for all interactions: help customers feel more
confident, make clearer decisions, and achieve their own financial
dreams . Our Investments in You We believe that a broad approach to
life is important. Our benefit programs are designed to help you
and your loved ones strike the perfect balance. Sound too good to
be true? See for yourself and learn more about our benefits
offerings: * Click to hear from a few of our associates about the
outstanding benefits Fidelity offers: Benefits at Fidelity
Investments * Click here for a local news story about how we are
helping our employee's payback their student loan debt Training for
Your Role We offer a paid, industry-leading development program
that will fully prepare you to engage with customers while
obtaining your Series 7 and 63 licenses. * Click to learn more
about Training Opportunities at Fidelity and how we support our
associates to obtain their securities licenses The Value You
Deliver At Fidelity, we champion collaboration by working in small
teams (12-15). Our success as a firm is due to the personal
responsibility and pride our associates take in getting things just
right, and the compassion that drives us to focus and commit to our
customers and to each other. We ask for and act on our associates'
input on everything from creating better client experiences to
crafting our workspaces. Blaze Your Own Trail The CRA role is just
the starting point! Fidelity encourages associates to explore and
expand their skills to achieve success and fulfilling careers. Many
of our Sr. Leaders started in the CRA role as Fidelity offers
multiple opportunities for advancement and upward mobility. For
more information about the different career paths that the CRA role
could lead to, watch the following videos: * Career Paths at
Fidelity Investments * Careers at Fidelity Regional Centers *
Careers at Fidelity Investor Centers We believe in being
#DifferentTogether . Fidelity's nine affinity groups are
self-organized groups of employees with common interests in areas
such as race, ethnicity, gender or sexual orientation, or who share
similar interests based on similar sets of experiences who come
together to create a positive, inclusive workplace for all
employees. We continuously strive for a diverse and inclusive
workplace where we respect and value our associates for their
unique perspectives and experiences. Fidelity Investments is an
equal opportunity employer. Certifications:Series 07 - FINRA,
Series 63 - FINRA Company Overview At Fidelity, we are focused on
making our financial expertise broadly accessible and effective in
helping people live the lives they want. We are a privately held
company that places a high degree of value in creating and
nurturing a
Keywords: Fidelity Investments, Salt Lake City , Customer Service Representative, Hospitality & Tourism , American Fork, Utah
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