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Customer Service

Company: Primary Residential Mortgage Inc
Location: Salt Lake City
Posted on: April 9, 2021

Job Description:

Were seeking a positive, personable customer service representative for a rewarding career opportunity! Youll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and cant wait to get started! Responsibilities: Utilize scripts to handle difficult customer situations and bring them higher up, if necessary Maintain customer accounts and update with new account information as needed Find patterns in customer complaints and bring them to the team for improvement Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints Provide thorough follow-ups to customer interactions, ensuring customer satisfaction Qualifications: Must possess exemplary interpersonal skills, communication skills, and active listening skills Must have graduated high school, received a G.E.D. or equivalent Strong knowledge of customer interface and interaction About Company: Primary Residential Mortgage, Inc. (PRMI) is a nationwide, independent, full-service residential mortgage banker with over 280 branches in 49 states. Our creative business model has provided decades of stable success, and in 2019 alone, we funded over $6.3 billion in loans and helped people all over the country reach their home financing goals. We believe in providing strong futures for our customers, our referral partners, and our team members. If youre looking for a company that feels like a family, make PRMI your new home. When Loan Officers join PRMI, they stay. In fact, the average tenure here is at least eight years. As part of PRMI, youll have the freedom you need to grow and thrive independently. Succeed on your own terms in your own way.

Keywords: Primary Residential Mortgage Inc, Salt Lake City , Customer Service, Hospitality & Tourism , Salt Lake City, Utah

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