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Customer Service

Company: Cornerstone Building Brands
Location: Salt Lake City
Posted on: April 10, 2021

Job Description:

Customer Service Representative Salt Lake City, UT, USAReq #9739 Wednesday, March 17, 2021 Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play. The Customer Service Representative is responsible to maintain and expand current and new client relationships. The Customer Service Representative helps to ensure that customer requirements are met and that customers are satisfied with the service provided by American Building Components, a division of Cornerstone Building Brands. Essential Duties & Responsibilities: Include but not limited to- + Answering Inbound calls + Assist customers in locating information on our website to generate material lists + Data Entry - Creation of Sales Order files and accurate archiving of all Sales related documents, including customer purchase orders or any document related to customer orders + Scheduling orders for shipment + Manage all customer service issues and initiate any credits due + Outbound courtesy calls for maintaining sales + Responsible for communicating daily with all levels of employees to assist in resolving problems and achieving company goals + Perform other duties as assigned Education and/or Experience: + High School Diploma or Equivalent + 1-year Customer Service experience is a plus + Previous roofing experience is a plus Other Knowledge, Skills & Abilities: + Needs high math aptitude including understanding Square Footage (to assist customers when ordering) + MUST have high ability to multi-task + High attention to detail + MUST have a HIGH level of organizational skills + Ability to work effectively to meet deadlines + Demonstrable evidence of business acumen + Proficient in the use of Microsoft Outlook, Word, Excel + Project / Negotiation management skills + Strong oral and written communication skills are required + Bilingual is a plus but not required Cornerstone Building Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, protected veteran status, disability, sex, gender identity, sexual orientation or national origin. Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process. Other details + Job FamilyBusiness Development + Pay TypeHourly + Travel RequiredNo + Required EducationHigh School Apply Now + Salt Lake City, UT, USA

Keywords: Cornerstone Building Brands, Salt Lake City , Customer Service, Hospitality & Tourism , Salt Lake City, Utah

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