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Tower Residence Lodge Keeper

Company: Storied Management, LLC
Location: Park City
Posted on: May 6, 2021

Job Description:

Tower Residence Lodge Keeper Full Time Year-Round To ensure owner, owner guests and renters and employee satisfaction at Tower Residences. To achieve budgeted profitability by adhering to Storied Management LLC's Service and Safety Standards and exercise fiscal responsibility and sound management practices. Act as a liaison and full time ambassador to ensure a sense of community for owners, guests and staff members. JOB DUTIES AND RESPONSIBILITIES:--- Act as host or hostess to owners and in house guests/renters by fulfilling needs, and answering questions and provide excellent service at all times.--- Provide owners/guests with a wide variety of services and assist with any needs or requests in a timely manner all the while providing excellent service.--- Assure that owners are familiar with services offered during their stay on property & also outside of their stay.--- Work directly with outside concierge service vendors as needed. Maintain good & positive relationships with all.--- Code any invoices as directed by Director in a timely manner & other tasks accounting functions assigned.--- Be familiar with the rental property program offered to owners and amenities for renters use.--- Maintain complete inventory--- Responsible for the cleanliness of all inside common areas, including but not limited to hallways, garage(s), elevators, stairways etc.--- Assure that walkways and paths are cleared of snow and debris. Shovel snow from owner patios as needed.--- Other duties as assigned. SPECIFIC JOB REQUIREMENTS:--- Minimum of two years management experience in the hospitality industry.--- This Lodge Keeper is required to live on property full time/year round.--- A one bedroom residence is provided to the Lodge Keeper complimentary, including all utilities.--- Vacation and time off will be limited to May through November unless on an emergency basis.--- Must be computer literate and have a working knowledge of Word and Excel.--- Possess strong interpersonal verbal and written communication skills and the ability to develop professional relationships with Association members, homeowners, homeowner's guests and staff.--- Possess tremendous patience and understanding, superior problem solving skills and have a great sense of humor and professional demeanor.--- Must be able to multi-task, be organized, and prioritize effectively.--- Facilities Management - management of luxury condominium facilities, including: Oversight of the physical plant with attention to protection of the investment and plans to increase its value through superior care.--- Ensure the preventative maintenance program is carried out accordingly.--- Must be able to lift 30 lbs., carry luggage and have a valid Utah Driver's License. ESSENTIAL SKILLS:--- Ability to ascertain owners'/employees' needs and comply with such to ensure their satisfaction.--- Ability to focus attention on owner's needs, remaining calm and courteous.--- Ability to focus on detail.--- Ability to think clearly, quickly, maintaining concentration and making conscious decisions.--- Ability to prioritize, organize and follow up.--- Ability to work without supervision.--- Ability to maintain confidentiality of all owners' information and pertinent Residence data.--- Ability to ensure security of owner's unit access.--- Ability to work well under the pressure of processes multiple tasks within any given period of time.--- Ability to work with constant interruptions and maintain calm and professional.--- Ability to analyze and resolve problems exercising good judgment.--- Ability to work flexible hours, including weekends, holidays and evenings if necessary.--- Must have a professional image and personality exuding confidence and leadership skills.--- Must possess high persuasion skills and strong relationship & interdepartmental team building skills. WAGE AND BENEFITS:--- Wage is open and commensurate with qualifications and experience.--- The Club offers an all-inclusive benefit package, including medical, dental, vision, life insurance, STD, LTD coverages, supplemental insurance, and paid time off, holiday pay, employee meals, 401k plan and wide range of employee recognition programs. Note: Please include in the subject line: Lodge Keeper
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Keywords: Storied Management, LLC, Salt Lake City , Tower Residence Lodge Keeper, Hospitality & Tourism , Park City, Utah

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