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Seasonal Guest Services Coordinator - Retention BONUS

Company: Natural Retreats
Location: Park City
Posted on: January 15, 2022

Job Description:

Natural Retreats is hiring Seasonal Guest Services Concierge to join our Park City, UT team for the upcoming season! Come join the best luxury vacation rental management company! This position will ensure that all guests have accurate information and all homes are guest ready.Hourly rate: $19-$21/HR + *RETENTION BONUS paid out of $1.50 per hour worked!ESSENTIAL FUNCTIONS:

  • To be a brand ambassador, promoting Park City Natural Retreats and all NR locations and services to guests and colleagues alike
  • Ensure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departure
  • Communicate with guests and owners on the phone and electronically
  • Perform scheduled contacts for guests and continual reach out to our guests before, during and after their stay
  • Schedule all arrangements for guests with preferred vendors and prepare check-in packets for arrivals
  • Perform complete Home Inspections prior to guest arrival to ensure accommodation is prepared to Natural Retreats' standards and be responsible for processing work orders for maintenance and housekeeping issues and follow through that all work orders are
  • Perform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Services Manager and the General Manager to rectify any issues encountered
  • Assist with the general administration of the office and other duties assigned by management
  • Responsible for reporting of guest incidental charges (lost keys, phone use, deliveries, etc.) to the Guest Services Manager
  • Responsible for detailed knowledge of property inventory, location, amenities etc.QUALIFICATIONS, EXPERIENCE AND SKILLSREQUIRED
    • High School Diploma
    • Computer savvy and ability to learn new software programs quickly
    • Good organizational skills
    • Excellent communication skills, both verbal and written
    • Valid driver's license with good driving record- will be operating company vehicles
    • Ability to work independently and as a team
    • Outstanding customer service
    • Ability to make effectively prioritize and execute tasks in a fast-paced environment
    • Ability to lift 25 lbs. and be active up to 80% of the workdayDESIRED
      • Experience in hospitality, property management, and/or hotelsPOSITION TYPE/EXPECTED HOURS OF WORKThis is a seasonal position, and the hours are subject to change and will vary based on occupancy, arrivals, and departures. Due to the nature of the job, the Team Member is required to be flexible with his/her hours. Weekends and holidays are busy and generally required and considered working days with guest arrivals and departures. Guests can arrive at unpredictable times, and the Team Member should always be available in case of emergency, which includes evenings and on-call hours. Exact daily schedules may vary and will be subject to change.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. Natural Retreats US, LLC is an Equal Opportunity Employer.QcJwlqLOlU

Keywords: Natural Retreats, Salt Lake City , Seasonal Guest Services Coordinator - Retention BONUS, Hospitality & Tourism , Park City, Utah

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