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Customer Payment Services Specialist

Company: Vivint
Location: Lindon
Posted on: January 16, 2022

Job Description:

Job DescriptionWho We Are: Vivint is a leading smart home company in North America. Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. Who We're Looking For: Customer Payment Services Specialists utilize strong communication and negotiation skills to resolve delinquent customer balances. They represent the company with a high standard of professionalism to positively impact the Customer Experience. Position Details: Training: Paid, Mandatory, Full-Time (2 weeks, Monday - Friday 8:00 AM - 4:30 PM)Available Shift: (Full-Time) Mon - Fri 10:30 AM - 7:00 PMStarting Pay: Base pay = $14.00/hr + uncapped commission. Base pay will increase to $15/hr beginning January 31st, 2022. (The average hourly rate of base + commission = $18.25)We want you to grow with us! Potential to make up to $19.50/hr within your first year.Essential Functions/Responsibilities: Assist multiple customers in finding unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balance.Build and maintain a positive customer relationship in every interaction - manage all customer issues and escalations within the outlined scope.Engage with fellow employees to successfully identify problem areas and resolve urgent needs.Process and update customer payment methods.Required Experience: World-class customer service and interpersonal skillsPassion for providing quality customer serviceMust also be 18 years or olderAbility to work with multiple software applications and screens simultaneouslyAbility to successfully pass an annual background checkBasic understanding and ability to process simple math dailyStrong organizational, problem-solving, and troubleshooting skills with attention to detailSelf-motivated while also able to perform in a team environmentQuickly identify a customer's needs and provide creative solutions to new problemsWork in a fast-paced and goal-oriented environmentWhy Vivint: FREE Daily on-site catered lunch/snack/drinksAccess to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits, and much morePart-time and Full-time optionsFlexible schedulingMental health resources, including free, professional, and confidential counseling services, are available 24/7.Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint VeteransEmployee pricing on Vivint productsOpportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization.Clear Career Paths for All CX Positions. Start with us & grow your career.Discounts with various national companies and vendorsCasual dress codeCompany Benefits: 10 Paid HolidaysPaid/Unpaid time offMedical/dental/vision/life coverage401(k) Plan + Employer MatchPaid Maternity, Paternity, & Adoption LeaveCareer Development and Leadership opportunitiesWhat We Stand For: Honesty and Integrity Come First: Do the right thing Customer Obsession is Our Advantage: A relentless passion for serving the customer Innovation is Essential: Today's innovation is tomorrow's lifeblood We Win Together: Individuals win games: teams win championships Exceptional is Expected: Talk is cheap: create value, not just motion We Give Back: Helping people is core to our DNA Find out more about what it's like to work here: Smart Home is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we conduct random drug testing on-site. #CXIf you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Keywords: Vivint, Salt Lake City , Customer Payment Services Specialist, Hospitality & Tourism , Lindon, Utah

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