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Customer Service Representative -Remote

Company: Fresh Talent Sources Inc.
Location: Salt Lake City
Posted on: January 16, 2022

Job Description:

Fresh Talent Sources is looking for a Customer Service Representative - Remote. This role will be responsible for educating and supporting the sales representative regarding the company products, digital tools and assets, and account issues with a focus on helping them to grow their customer base and overall sales. Must be willing and able to start on 2/21/22 and complete a 4 week training course Mon-Fri from 9 AM-5:30 PM EST Please keep in mind, Upon completion of training you will be required to move to second shift hours specified as M-F 2:30pm - 11:00pm EST


  • Provide excellent customer service - Engage knowledgeably and confidently when working with representatives or customers. Establish a connection with every representative and customer
  • Monitor and track website interactions - Navigate multiple websites and applications to research issues and log and track details of each interaction. Maintain a working knowledge of our website and mobile applications, products and business initiatives.
  • Working with customers and representatives efficiently - Establish a connection with every representative and customer

    • Minimum two years of proven customer service experience i.e. bank tellers, retail sales, food service
    • Preferred 2 years in call center environment handling phone, chat and e-mail inquiries
    • High school diploma
    • Proficiency with Microsoft Outlook, Word and Excel
    • Experience navigating both desktop and mobile applications
    • You have previously taught others how to navigate both desktop and mobile applications using voice or co-browse
    • Experience influencing, inspiring, and mobilizing individuals.
    • Experience transitioning between channels while servicing customers, including voice, email and chat (including co-browse.
    • Professional workspace including the ability to make the space fully private (i.e. four walls and a door) as well as access to directly connect to internet access
    • Has 200mbps to 500mbps ISP bandwidth with a direct connection to your ISP router is required
    • Laptop or Desktop computer with Windows10 OS, I5 to I7 processor and has 8GB memory (PC only. Apple/Mac products are not acceptable
    • Webcam is required
    • Use of virus protection (McAfee, Symantic, TrendMicro, Norton)
    • Two screens are mandatory - Desktop or Laptop display must be 20" or larger that requires HDMI or USB-C cable from laptop to second monitor.
    • External USB keyboard and mouse are required for all setups

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Keywords: Fresh Talent Sources Inc., Salt Lake City , Customer Service Representative -Remote, Hospitality & Tourism , Salt Lake City, Utah

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