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Customer Service Representative

Company: SILAC Insurance Company
Location: Salt Lake City
Posted on: May 16, 2022

Job Description:

Job Description Customer Service Representative Want to work for one of the fastest growing insurance companies in the nation? SILAC Insurance Company in Salt Lake City, Utah is actively seeking multiple full-time Customer Service Representatives to provide service and product knowledge for our Customers, Agents, and IMOs through inbound and outbound communication channels. If you enjoy providing friendly assistance to our partners and clients, then we want you as our Customer Service Representative This customer service position has a starting salary of $19.50/hour and has a potential of hybrid work schedule after the successful completion of in-office training. In addition, SILAC provides an immense variety of benefits and perks, including: Paid Time Off Birthday Pay Paid Volunteer Time Paid Holidays Parental Leave Tuition Reimbursement Referral Bonus Employer Contributions to 401k Semi-Annual Incentive Program Subsidized Transportation Employer HSA Contributions Company Parties Company SWAG Employee Recognition, and more Additionally, we offer our customer service representative the following benefits: Traditional and High Deductible Health Plans HSA and FSA options Dental Vision Pet Insurance 401k and ROTH Life Insurance (up to $50K employer paid) Short-term and Long-term Disability (employer paid) Supplemental Life and Disability coverage Identity Protection Employee Assistance Program If this sounds like the right customer service opportunity for you, apply today ABOUT SILAC INSURANCE COMPANY During the Great Depression, Doc Ross went on a mission to help people; and with a borrowed $20 bill, our great company was formed. Those humble beginnings - and Doc's initial mission of helping people - have remained at the forefront ever since. We now celebrate our 86th year of providing straightforward & competitive products for clients, delivering best-in-class service to our agents & business partners, and propelling the success of our employees. Our identity has evolved since entering the annuity space in 2018; and we will continue our commitment to be an adaptable, innovative, and trustworthy insurance company in the days ahead. SILAC has been awarded Top Workplaces in 2016, 2017, 2020 and 2021 honor by The Salt Lake Tribune. In 2019, we were given WINK's Trailblazer award for Multi-Year Guaranteed Annuity sales. Per Wink's Sales & Market Report, we increased our Multi-Year Guaranteed Annuity market share the greatest percentage of any company, from 2018 to 2019. In 2020, we were named the 3rd Fastest Growing Life Insurance Company by S&P Global Market Intelligence . Multiple annuity products of ours are also consistently among the top ten across the life insurance industry (independent agent arena). Our company has a national reputation for caring - but it's our SILAC family that truly sets us apart. Nothing is more rewarding to us than the positive words of our own employees. At SILAC, we have families, mentors, friendships, and above all, good, quality people who care about succeeding together as a company. Teamwork, creativity, collaboration, gratitude, and integrity are among the values that are championed here. Come join our SILAC family A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, you will assist customers via telephone support in a friendly, professional, and knowledgeable manner. This role requires patience, empathy, and listening skills to handle all requests and concerns. Occasionally, there will be complaints or complex problems, which allows development in conflict resolution and team collaboration. Some administrative duties are intertwined in the role of a representative. These duties may include research and resolutions of situations that vary in nature. SILAC provides ongoing training to enhance the knowledge and accuracy in responding to inquiries of diverse complexity. SILAC is looking for a detail-oriented individual that possess the technical know-how to update our systems and utilize reports for fraud, privacy issues, complaints, and suggestions. CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS High school diploma or GED 1 year in customer service from educational, professional training, or work experience Experience with PC applications, such as MS Word, MS Excel, and Outlook CUSTOMER SERVICE REPRESENTATIVE WORK SCHEDULE Our hours are Monday through Friday from 6:30 AM to 5:00 PM MT. Shifts will start between 6:30 AM and 8:30 AM MT. Training schedule is Monday through Friday 8:00 am to 4:30 pm MT ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM? If you feel you'll be perfect as our Customer Service Representative, apply now using our initial 3-minute application. SILAC is an Equal Opportunity Employer.

Keywords: SILAC Insurance Company, Salt Lake City , Customer Service Representative, Hospitality & Tourism , Salt Lake City, Utah

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