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Customer Service Representative

Company: State Farm
Location: North Salt Lake
Posted on: May 16, 2022

Job Description:

Customer Service RepresentativeRepost Job Date: 2022-05-06T22:02:34Location:North Salt Lake, UTMatt Howard - State Farm Agency, located in North Salt Lake, UT , is currently looking for a talented, caring individual to join our team. You'll play an important role in the operation of the agency. In partnership with the agency owner, you'll set strategy and initiate best practices for customer contact and monitor and measure the overall effectiveness of agency loyalty initiatives and customer satisfaction efforts - with the goal of continuously strengthening and enhancing customer relationships If you have a passion for customer care and a flair for understanding the needs and motivations of people, we want you on our team! As our Customer Service Specialist, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. You will receive: Salary plus commission/bonus Paid time off (vacation and personal/sick days) Simple IRA Valuable experience Growth potential/Opportunity for advancement within my office Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Ability to work in a team environment Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Bilingual preferred but not required Property & Casualty license (must be able to obtain) Life & Health license (must be able to obtain) This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. SMA22PI177852158

Keywords: State Farm, Salt Lake City , Customer Service Representative, Hospitality & Tourism , North Salt Lake, Utah

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